Telcordia Technologies, Inc., together with CosmoCom, Inc., e-talk Corporation, ISC, Inc. and Primary Matters, Inc., have announced the Next Generation Contact Center Solution, an IP-based, end-to-end customer service center solution that provides real-time interactions with customers from virtually any device via virtually any network. Providing value-added applications and acting as a systems integrator, Telcordia integrates customer service support and management products to offer the Next Generation Contact Center Solution, The Solution was designed to support e-business with a personal touch. It provides integrated customer support services, handling customer interactions via the Web, e-mail and telephone through wireline and wireless, PSTN, IP and converged networks. Modeled on a unified, IP-based architecture, the Next Generation Contact Center Solution offers multichannel and multimedia features, and can be tailored to meet the needs of any enterprise or service provider. For example, the multitenanc y capability allows service providers to offer competitive differentiating, value-added, hosted contact center services to their business customers. The solution can also interoperate with existing legacy contact center systems.