Motive Technology to Streamline Activation and Support for Telecom New Zealand's Broadband Service

AUSTIN, Texas -- Motive, Inc., a leading provider of broadband management software, today announced that Telecom New Zealand, one of the largest providers of internet, data and voice services in New Zealand, has deployed Motive's technology to improve customer satisfaction and introduce customer self-service functionality.

The Motive solution will enable automated service activation, provisioning and problem resolution, as well as providing customer service representatives with advanced technology designed to solve end-users' problems remotely and quickly.

Headquartered in Wellington, New Zealand, Telecom New Zealand's broadband service 'Xtra' is available throughout New Zealand. Currently, there are more than 300,000 'Xtra' subscribers, and Telecom New Zealand has ambitious growth plans. Due to the growing volume of subscribers and Telecom New Zealand's increased focus on customer satisfaction, the company required a solution that would enable it to roll out its services rapidly and efficiently, while simultaneously guaranteeing a positive end-user experience and reducing the burden on support resources.

More than 50 broadband providers worldwide use Motive's broadband software. For Telecom New Zealand, the Motive High Speed Data solution provides a unified approach to broadband service activation and support, laying the groundwork for the provider to add new subscribers more easily while ensuring a positive, consistent user experience during the entire service lifecycle.

"Our customers are the heart of our business - we see the work Motive has been doing for us as key to improving the customer experience," said Melody McGinley, Telecom Head of Customer Retention for Telecom New Zealand. "Offering this superior level of broadband support will be key to our success in retaining and attracting new customers."

"Motive has a long history of helping the world's leading broadband providers meet their operational and expansion goals through our technology," said Bruno Teuber, vice president and general manager of EMEA and APAC at Motive. "By building intelligent automation into its services, Telecom New Zealand is in a strong position to meet its expansion goals and effectively manage the entire customer lifecycle."