Performix Technologies.

THE PATHWAY TO PROFITABILITY: EMPLOYEE PERFORMANCE MANAGEMENT

TURN YOUR CONTACT CENTER INTO A PROFIT CENTER

Today's business success depends largely on the performance and productivity of your key relationship creators, builders and savers -- your customer-facing staff. But

Performix Technologies is an expert in employee performance management solutions which increase productivity and profitability. Our award-winning solution, Emvolve Performance Manager, has helped Fortune 500 companies in the telecommunications, financial services, travel and tourism, and outsourcing industries generate tremendous increases in employee productivity, customer service and satisfaction -- all contributing to the end goal of increased profits.

PERFORMANCE + PRODUCTIVITY = PROFIT

Emvolve Performance Manager is a one-of-a-kind solution that aligns employee performance goals and targets with your business objectives. It focuses agents activities on what your business needs them to do. By integrating activity data from all your contact center systems -- ACD, workforce management. quality monitoring, CRM, and more -- you are able to see a complete picture of all aspects of performance across all areas of the contact center. Performance results are available on-line to all employees, from agent to CEO. The ability to see their own performance information gives employees ownership. They are enabled to modify their performance to drive productivity and performance improvement.

TANGIBLE AND MEASURABLE RESULTS

Performance management with Emvolve Performance Manager yields measurable results and proven return on investment.

* Increased employee productivity by 5% to 30% -- driving responsibility for performance down through the organization impacts employee productivity

* Improved achievement of business results by 5% to 15% -- aligning performance goals with business objectives focuses employee activities, resulting in higher achievement of business objectives

* Reduced staff costs by 15% to 40% -- drives motivation and satisfaction, reducing staff attrition and absenteeism rates

In addition to the measurable benefits, Emvolve Performance Manager improves customer satisfaction, employee morale, speed of management decision-making and promotes ownership of performance across the organization.

In short, Emvolve Performance Manager will increase productivity and profitability.

"Emvolve Performance Manager is proven to reduce operational overhead. increase productivity and reduce staff turnover... all resulting in increased revenue for your company."

Productivity: 13%

Efficiency: 6%

TSR to Supervisor: Ratio 40%

Absenteeism: 23%

Attrition: 15%

ROI Less than 6 months

Burlington Center, 25 Corporate Drive, Burlington, MA 01803 USA * Tel: 877 637 3063 Fax: 877 637 3073