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TeleSage, Inc., makers of SmartQuest interactive voice response (IVR) software, has announced the addition of the ScanQuest software program to its product portfolio. The development of this software allows TeleSage to offer dual IVR and scanning functionality to customers. Both ScanQuest and SmartQuest IVR software help enable a company to develop its own survey system simply and easily, saving time and money over using traditional survey methods. The new ScanQuest software is a scanning solution for SmartQuest users who wish to submit their data via printed forms rather than over telephone lines. Once a company has designed and implemented a telephone survey system, input can be sent to the SmartQuest program from a local or remote location using a telephone's touch-tone keypad. The information received is then scored and stored in a Microsoft Access or other ODBC-compatible database. The new ScanQuest scanning software will be offered to new SmartQuest customers and can also be purchased by existing custom ers for use with their current system.

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