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Technology & Telecommunications

The latest news, views, and resources for small businesses in the technology, Internet, e-commerce, and telecommunications industries.

Today's Must Read
call-center
At the peak, 30 percent of all call center jobs were being outsourced to other countries, but it has dropped to 12 percent. Here's what's driving this new "insourcing" trend.
Experts
home office
As BYOD, remote workforces, and teleworking become the norm, effective communication is critical for a business. These tools help a business succeed.
Experts
Blackberry
Blackberry is in trouble. However, there are astute ways a business can turn its fortunes around. Alex Morris looks at how other big brands made it back from the brink of business failure.
Experts
puzzle
Filed In: Going Global and Operations
In a lot of ways, the information technology revolution hasn't really begun for many smaller companies as it has for larger ones. But a good multi-disciplinary consultant can help you identify opportunities you...
Experts
Enid Burns
By  | Filed In: Technology
More professionals now use text messaging when they need fast answers to their questions.
Blog Post
Enid Burns
By  | Filed In: Technology
The Ultrabook enters the small computing market as the next challenge to hot-selling tablets.
Blog Post
Harry Mccraken
By  | Filed In: Technology
Harry McCracken shares his predictions about the products, technologies, and trends that will impact how small businesses use technology in 2012.
Blog Post
Harry Mccraken
By  | Filed In: Technology
Harry McCracken shares his predictions about the products, technologies, and trends that will impact how small businesses use technology in 2012.
Blog Post
Enid Burns
By  | Filed In: Mobility and Technology
Here are my picks for a few handy apps to keep your small business organized and productive as we head into 2012.
Blog Post
2011
This past year was a tumultuous one for small businesses. Check out the top 13 events of the year, and why they mattered to small businesses.
slideshow
Enid Burns
By  | Filed In: Mobility and Technology
Mobile evolves every day, and companies trying to keep up with those swift developments face unique challenges.
Blog Post
Andrew-Froehlich-156px
ISPs are overselling the need for speed and obscuring the real problem: data-cap limits that can drive up the cost of a company's monthly broadband bill.
Blog Post
Hanna Hasl Kelchner
By  | Filed In: Legal and Finance
The company's privacy violations just won it a new BFF: The Federal Trade Commission. There's also a lesson here for other businesses, big and small.
Blog Post
Harry Mccraken
By  | Filed In: Technology
Apple has long been viewed as a company that serves consumers -- not businesses. But that, says Harry McCracken, is changing in a big way.
Blog Post
By Don Sadler |  Filed In: Taxes and Finance
Cyber-thieves have taken notice of the booming popularity of online tax filing, and they're working overtime to intercept and steal sensitive information.
article
Fredric-Paul-NEW-156px
By  | Filed In: Technology
If you haven’t already, now is the time to buy smartphones and tablets for your workers. Or better yet, let them buy the devices for themselves…
Blog Post
Enid Burns
By  | Filed In: Mobility and Technology
Business, government and education admins will get better management of employees on mobile devices
Blog Post
Enid Burns
By  | Filed In: Mobility and Technology
The company's new Wi-Fi enabled VoIP calling app gives overseas callers and travelers yet another good cost-cutting option.
Blog Post
Harry Mccraken
By  | Filed In: Mobility and Technology
Harry McCracken can't get enough of his Google Voice service. Here's why it -- or a similar tool -- might be a great fit for your small business, too.
Blog Post
Harry Mccraken
By  | Filed In: Mobility and Technology
Harry McCracken can't get enough of his Google Voice service. Here's why it -- or a similar tool -- might be a great fit for your small business, too.
Blog Post

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