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Good Coach, Bad Coach, No Coach

The best coaches are everywhere in the game all the time.

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Little League season is in full swing and I haven’t ventured anywhere near a field. My kids are too old for this game. But I have spent many years on the sidelines watching coaches motivate youth from t-ball to track, local playgrounds to state-wide competition. The consensus in our home is that adult paid coaches are much better than the volunteer parents but along the way we have been fortunate to experience stellar examples from both perspectives.

Good Coach

Parallels abound between sports coaching and the workplace. The best coaches are everywhere in the game all the time. They seek out opportunities to guide, correct and help individuals grow. NHL and NBA coaches may be on the sidelines now during playoff season but they have been giving specific direction and advice since the first day players reported for training.

Opportunities for coaching present themselves with a meeting, presentation or report. Sharing observations after an appointment with a client expands knowledge and valuable input before the next visit. Weekly meetings with direct reports allow time for updates on progress, praise and redirection. Frequent personalized feedback has a significant impact on performance. The format and tactics won't be the same with every employee, some people require detailed explanations while others will be better off with a demonstration.

Bad Coach

We cringe when we remember the screamer. The manager who believes that feedback is only negative and must be delivered at high decibels in front of a crowd does not inspire excellence. Fear and loathing are more likely to be the result. Gossip, whining, attendance issues and a drop in performance go along with this territory.

No Coach

Coaching does not always come naturally. It’s easier to just let people do their thing and go about your own business. Many managers mistakenly believe that employees instinctively know how they are doing; they assume that if they don’t give feedback people know they are doing a good job.

In a recent worldwide Gallup study participants were asked to rank a list of employee engagement items. The bottom ranking, out of twelve choices, went to, "In the last six months, someone at work has talked to me about my progress." Employers, unlike good athletic coaches, are not providing regular individualized feedback.

It’s never too late to start coaching. Check your day, review your calendar, look at your team and identify ways to review results and coach for the next level. Model behavior of the best coaches you have seen and don’t be surprised when outcomes exceed expectations.  

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