Sports, Games & Outdoor Recreation

Eternal Image offers a line of urns and caskets stamped with logos licensed from Major League Baseball and Star Trek ....

Chilling thought: What would happen if you lost your best customer?

In my last post, I wrote about the local Village Inn restaurant closing after its parent, VICORP, went into chapter 11. Here are my recommendations for the next restaurant that opens in that...

As Mr. Goddard relates about his own life, he was inspired at age fifteen to sit down at the kitchen table and begin crafting his "life list", an inventory of experiences he wished...

My "instructor evaluations" were about what I expected, brutal to sanguine. For some, my style was best described as "excruciating, the worst in a career filled with seemingly needless clock hour classes"; others...

Extreme makeovers from Microsoft and Dell

Late-stage customization requires tight communication with your customers. This doesn’t mean getting a quarterly forecast--it means receiving demand information from them as frequently as possible.

What will you say to the employee whose devotion as a football fan is matched by their devotion to partying that resulting in a sick call on Monday, February 4th?

Attaining and maintaining legendary customer service is similar to learning to ride a bicycle. Once you decide to do it, you need some assistance in getting up on your bicycle and probably a...

Employees are reading about the big game online, and bots and other computer attacks may take advantage of this. Learn how to protect your network.

No matter what your vendors tell you, playing on the same-old, same-old themes isn't always the best marketing idea.

The Hole in One Pilates exercise program not only reduces back pain but also helps golfers hit the ball longer and straighter.

This month, resolve to begin a marketing program. Here's how.

If your product contains recyclable materials, find a dependable re-use center. Ask for some kind of acknowledgement that you use these services -- it's also good for public and customer relations.

Winerack turns your average A-cup into a double-D full of whatever alcoholic beverage you care to sneak into your next sporting event, movie, or concert.

The tailgate party was a great spread, and went strong for at least half an hour after the opening pitch. With the famously high cost of stadium consumables, the free food and alcohol...

Last week my car was in the shop having its master brake cylinder replaced. Because the problem was detected the evening before I flew to a conference, I had to take a taxi...

Networking is not stalking.

No matter what obstacle lies ahead, the professional restaurateur will be able to make a split second decision, turn on a dime and solve the problem without hesitation. Even if that means replanning...