Bethesda Nightmare
November 04, 2009, 2:35 PM
You always hope that a hospital stay is out of your future plans. My father wasn’t so lucky. What could have turned into a customer service delight turned into a customer service nightmare at Bethesda Memorial Hospital in Boynton Beach, ...

Where Do I Go From Here?
October 27, 2009, 7:35 AM
Picture this. You start your business career and get operations experience. You then get your MBA and add to your experience with positions in finance and management. You successfully navigate the maze of corporate promotions and excel in a large ...

What’s Wrong With Doing Less?
October 19, 2009, 7:35 AM
Think back to the goals you have for your work or business. Do you want to accomplish more? I know lots of people who want to get more accomplished. I’m not one of them. Instead, I’ve been thinking a lot ...

Keep the Gas Tank Full at Work
October 12, 2009, 7:05 AM
Do you work hard? Are you the type that never takes vacation? Please don’t do that. Is your Blackberry always on even by your bedside? It’s not too late to get a life. I know many people like that. They ...

Hip Hip Hooray for Women in Business! But, There's Still A Lot to Do
October 06, 2009, 7:05 AM
What’s your perception of today’s woman-owned small business? Is it the crafty type like a homemade toffee candy business? If you think so, you are way off base. It’s finally true. Women-owned businesses have now surpassed the simple craft route ...

Show Me the Money?
September 28, 2009, 7:30 AM
What’s the worst thing that can happen to you in business? A lost customer? A failed project? Sabotage from a disgruntled employee? No matter what you answer, think of it happening as a surprise. I think that surprises are very ...

Anger Management Is Good Business
September 21, 2009, 7:35 AM
So Serena Williams let the f-bombs hurl at the US Open and it cost her the championship title. For those of you who are not tennis fans, just Google it or go to You Tube and you’ll know what I’m ...

You Can Bring Joy to Others at Work
September 13, 2009, 11:25 AM
It’s been a rough couple of weeks. My father is very ill and my mother is suffering from caregiver’s syndrome. It’s hard for me to see my mom, the original "Florida Hurricane," starting to slow down because she can’t move ...

Common Sense in Business
September 09, 2009, 2:30 PM
You would think that people would know that certain behaviors are out of bounds in business. I’ve never seen a manual for having common sense in business. Maybe it’s time to start writing one now. I recently heard yet one ...

Bricks and Marshmallows
September 01, 2009, 7:30 AM
I have the world’s ugliest fireplace. Actually, I had the world’s ugliest fireplace. It was a 10 foot by six foot monstrosity with irregularly shaped bricks that were varying shades of gray and brown. Sounds disgusting, right? It was. After ...