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Professional Journals

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Soft-Letter

Latest Issue: 07/31/2001

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1. WEB SUPPORT: A CUSTOMER-CENTRIC VIEW. "Jupiter Media Metrix reports that [despite the current economic downturn] 74% of businesses will spend more money on customer relationship management (CRM) infrastructure in 2001 ... (PERIODICAL ARTICLE) 2. POSTSCRIPT:. In August, the Association of Support Professionals will publish a book-length report on this year's "Ten Best Web Support Sites". The report will offer a ... (PERIODICAL ARTICLE) 3. SIDEBAR:. The Ten Best Web Support Sites of 2001 OPEN DIVISION Cognos support.cognos.com/support Dell premiersupport.dell.com Hewlett-Packard itrc.hp.com Macromedia www.macromedia.com/support National Instruments www.ni.com Symantec www.symantec.com/techsupp SMALL COMPANY ... (PERIODICAL ARTICLE)
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