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Issue Date: 07/31/2001

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1. WEB SUPPORT: A CUSTOMER-CENTRIC VIEW. "Jupiter Media Metrix reports that [despite the current economic downturn] 74% of businesses will spend more money on customer relationship management (CRM) infrastructure in 2001 ... (PREMIUM PERIODICAL ARTICLE) 2. SIDEBAR:. The Ten Best Web Support Sites of 2001 OPEN DIVISION Cognos support.cognos.com/support Dell premiersupport.dell.com Hewlett-Packard itrc.hp.com Macromedia www.macromedia.com/support National Instruments www.ni.com Symantec www.symantec.com/techsupp SMALL COMPANY ... (PREMIUM PERIODICAL ARTICLE)
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2001