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Issue Date:
07/31/2001
In This Issue
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1. WEB SUPPORT: A CUSTOMER-CENTRIC
VIEW.
"Jupiter Media Metrix reports that [despite the current economic downturn] 74% of businesses will spend more money on customer relationship management (CRM) infrastructure in 2001 ... (PERIODICAL ARTICLE)
2. POSTSCRIPT:.
In August, the Association of Support Professionals will publish a book-length report on this year's "Ten Best Web Support Sites". The report will offer a ... (PERIODICAL ARTICLE)
3. SIDEBAR:.
The Ten Best Web Support Sites of 2001 OPEN DIVISION Cognos support.cognos.com/support Dell premiersupport.dell.com Hewlett-Packard itrc.hp.com Macromedia www.macromedia.com/support National Instruments www.ni.com Symantec www.symantec.com/techsupp SMALL COMPANY ... (PERIODICAL ARTICLE) | |
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1-3 (of 3) related articles
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