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1. DATA POINTS: TECH SUPPORT TURNOVER.
[CHART OMITTED] Tech support departments are famous for burnout and constant employee churn, which adds substantially to the cost of recruiting and training new support ... (PERIODICAL ARTICLE)
2. HOW TO LIVE WITH MICROSOFT.
There's an old parable about a scorpion who hitches a ride across a river on the back of a frog, and then stings the frog ... (PERIODICAL ARTICLE)
3. CHECKLIST: OEM PARTNERSHIP
AGREEMENTS.
Earlier this year, SPSS set up a new "enabling technologies" division to offer statistical and analytical solutions to large OEM partners like Unisys, Lucent, NetGenesis, ... (PERIODICAL ARTICLE)
4. HOW TO HOST AN INFLUENCER DINNER.
"One of the simplest and most powerful ways to build a company's reputation," says publicist Shel Israel, "is to host occasional dinner meetings with a ... (PERIODICAL ARTICLE) | |
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