Operations

There are a zillion ways for hotels and airlines to lose track of your rewards points and your frequent flier miles. It's up to you to keep them in line!

It's a common myth that factoring will lose a business customers. Here's the real scoop.

An inch of water in the wrong place, at the wrong time, is enough to bankrupt a small business. Why take that chance?

Small business owners like to think of their employees as one big, happy family. Here's why that's a mistake -- and why it sets the stage for all kinds of bad behavior.

More businesses today are embarking on a revolution -- in the minds of customers, employees, and communities. Here's why you should be a part of it.

You don't need to take a course to learn how to manage employees from a distance. You just need to apply these two principles consistently and effectively.

Almost any business -- no matter how small -- needs to have certain permits to operate legally. Here are the 10 types of permits you're most likely to encounter.

Here's how to get 1,000 free sales leads for helping us beta test a new Hoovers plugin for Quickbooks that lets you build sales-lead lists.

When dealing with business collaboration, sharing, and communications, you can boost usage and productivity by standardizing on as few platforms as possible.

A leather bomber jacket and armadillo-skin cowboy boots are no match for three feet of snow.

One in 10 retailers now say they've been hit by a criminal flash mob. Here's how to avoid falling prey to this new and fast-moving criminal trend.

In an ever-tightening credit market, the financial presentation is key to landing a loan for your small business. Learn how to prepare a solid one.

Some employees are great in customer-facing roles -- and venom-spewing nightmares behind the scenes. Here's how to tame these Jeckyll-and-Hyde hard cases.

Only an airline would think it's OK to lose your luggage and charge you for the privilege. Now, with a bit of government prodding, that policy may change.

What happens in Vegas stays in Vegas. What happens in your own department needs to stay there, too.

Corporate customer service doesn't just fail most customers -- it's DESIGNED to fail them. And most people are sick and tired of it.

The members of Generation Y are more numerous and influential than baby boomers, and they have billions of dollars to spend. Are you reaching them?

More street gangs are moving into white-collar crime -- a trend that puts small businesses increasingly at risk.

Want to embark on a green-business strategy? Here's how to ensure that your small business gets off on the right foot.