Staffing & HR

Did you know that one unhappy customer tells 10 to 15 others about their experience? If it’s really bad they’ll tell the whole world.

In business, the smartest people are often the laziest ones. Find a comfortable seat, pop open a cold one, and we'll explain the secrets to their success.

A workplace injury could cost your business a fortune, especially if you violate health and safety regulations. These tips can protect against liability.

One of the most common New Year’s resolutions is to lose weight and get into shape. It's a smart thing to do for your health, and it’s also good for your business.

Setting goals can improve business performance. It only works when you set the right goals. Too many people focus on what's not working and their weaknesses. I think that's a bad idea. I...

Hiring the wrong person can be disastrous, and it's not an uncommon mistake to make. But you can take measures to avoid bringing a bad seed on board.

Men and women report their work performance very differently. You can get caught unprepared if you are unaware of how this communication style affects you and your work.

Your customer experience strategy needs the active support of all departments.

My promise: This year ,I will only pick up my phone in the car after I have pulled over to the side of the road.

When you spend so much time trying so survive day to day, it can be easy to forget why you started your small business in the first place.

These 10 small-business rip-offs are costing your company big bucks. But you don't have to put up with it any more -- if you know how to fight back.

From exploding pastries to million-dollar slips, 2011 was chock full of expensive -- and often bizarre -- litigation for business owners.

To make sure your business doesn't miss important opportunities, your team may need workers who don't think like you do and dislike what you like.

Entrepreneurs often try to go it alone during the startup phase. But it's important to know when it's time to hire, and what your hiring options include.

Small business can literally be a heavy burden to bear. Here’s how to lose weight and boost your productivity in 2012.

Separate studies suggest that many Americans think the New Year will bring better economic times.

Are you sure which of your employees are entitled to overtime compensation? Here's how to reduce your company's exposure to a lawsuit or government audit.

New research shows that workers who like to socialize at work are much more productive than those who don’t.

Small business owners can help protect their businesses from employee theft and fraud with the following eight tips.