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1. ServiceWare and Kanisa to merge.
ServiceWare Technologies, Inc., a provider of knowledge management solutions for service and support, and Kanisa Inc., a provider ... (PERIODICAL ARTICLE)
2. Knova Software formed by merger of ServiceWare,
Kanisa.
Knova Software, a provider of service resolution management applications, has launched its new identity, following the merger of ... (PERIODICAL ARTICLE)
3. Knova Software Formed By Merger Of ServiceWare, Kanisa
Knova Software, a provider of service resolution management applications, has launched its new identity, following the merger of ... (PERIODICAL ARTICLE)
4. ServiceWare Enhances ServiceWare
Enterprise.
ServiceWare Technologies Inc., a provider of knowledge-powered support solutions, has announced interface and feature enhancements to its flagship ... (PERIODICAL ARTICLE)
5. ServiceWare offers .NET edition. (New
Products).
ServiceWare Technologies, Inc., which offers Web-based knowledge management solutions for customer service and support, has made available ServiceWare ... (PERIODICAL ARTICLE)
6. StrataCom and ServiceWare announce strategic
partnership.
ServiceWare Technologies, Inc., a provider of knowledge-powered support solutions, has announced it has formed a strategic partnership with ... (PERIODICAL ARTICLE)
7. ServiceWare Initiates Vertical Markets
Strategy.
ServiceWare Technologies, Inc., a provider of enterprise solutions for vice and support, announced its increased focus on the ... (PERIODICAL ARTICLE)
8. ServiceWare Introduces eService Accelerator Packages.
(New Products).
ServiceWare Technologies, Inc., a provider of intelligent service applications, has announced eService Accelerator Packages that are designed to ... (PERIODICAL ARTICLE)
9. Remedy partners with ServiceWare to offer web-based IT
support to...
INTERNET BUSINESS NEWS-(C)1995-2000 M2 COMMUNICATIONS LTD Remedy Corp and ServiceWare Technologies Inc have agreed to integrate ServiceWare's web-based ... (PERIODICAL ARTICLE)
10. ServiceWare enhances SmartMiner. (New
Products).
ServiceWare Technologies recently announced the availability of SmartMiner 2.0, which was designed to enable organizations to use corporate ... (PERIODICAL ARTICLE)
11. ServiceWare releases eService Suite 4.5. (New
Products).
ServiceWare Technologies, Inc., a provider of Web-based knowledge management solutions for customer service and support, has announced version ... (PERIODICAL ARTICLE)
12. ServiceWare releases eService Suite 4.1. (New
Products).
ServiceWare Technologies, Inc., a provider of enterprise knowledge management solutions, recently introduced version 4.1 of its flagship offering, ... (PERIODICAL ARTICLE)
13. Knowledge management and database technologies
roundup. (Product and...
For CRM and, by extension, every company, information is job one. As the old saw goes, information is ... (PERIODICAL ARTICLE)
14. Product/Service Listings. (K-Z).
KNOWLEDGE MANAGEMENT SOFTWARE Alorica Inc. www.alorica.com (See our enhanced listing In the alphabetical section) Broad Daylight, Inc. www.broaddaylight.com ... (PERIODICAL ARTICLE)
15. Problem Resolution/Knowledge Management Software Firms
Combine Forces.
Pittsburgh-based ServiceWare Inc. has acquired Molloy Group Inc., a provider of knowledge-empowered software for strengthening customer relationships. The ... (PERIODICAL ARTICLE)
16. The rise and fall and rise again of customer care: as
we move out of...
As an analyst at GartnerGroup in the late 1990s, Mitchell Nitzan spent much of his time examining the ... (PERIODICAL ARTICLE)
17. The future of knowledge management
What does the future hold for knowledge management? KM has reached a state of maturity and productivity that ... (PERIODICAL ARTICLE)
18. Knowledge Management Software.
Capturing the Essence of Know-How and Innovation The intersection of business practice, organizational culture, and technology comprising a ... (PERIODICAL ARTICLE)
19. SMART BY ANY NAME-Enterprise suites offer broad benefits
IMAGE ILLUSTRATION 1 Organizations seeking a broader range of functionality in their software solutions often turn first to ... (PERIODICAL ARTICLE)
20. do it your self
HEADNOTE Self-service done right-in the right enterprise-can return some real benefits. Here, a review of the five top ... (PERIODICAL ARTICLE) | |
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