TOM: Yeah they do. A lot of the owners don't know when to do what action.

So, here's a quiz in each of these four things that need to be done end in "- ATE" and we'll see how you do.

The first thing, in order to know what kind of action to do when, if somebody knows how to do something and wants to, what can you do?

Now this ends in "- ATE."

HATTIE: They know how to do it and they want to do it.

TOM: So they would do what? You can do what?

HATTIE: … the leader can delegate.

TOM: Delegate, that's right. That's the first.

The second is what if they know how to do it, but they don't want to?

HATTIE: Motivate.

TOM: Okay. What if they want to do it, but they don't know how to do it?

HATTIE: Educate.

TOM: Exactly.

HATTIE: Got that one.

TOM: What if they don't want to do it, don't know how to do it, and you've tried to motivate and educate?

HATTIE: Well then we have to show them that they can have another opportunity some place else.

TOM: Terminate. Or free up their future so they can do something neat in another environment. So, a lot of people don't know. Those are four key actions.

HATTIE: Guidelines.

TOM: When do I delegate? When do I educate? When do I motivate? And, when do I need to terminate?

So those are key things, and knowing the difference on when to do what is critical.