DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c51404) has announced the addition of The Think Factory: Managing Today's Most Precious Resource, People! to their offering.

This book outlines a proven approach to provide the reader with a framework for measuring the gains from procedures, training, and technology improvements in a Lean Six Sigma compliant manner. First it shows the reader how information flows as it passes throughout the enterprise, building a statement of economic utility and identifying points of congestion and complexity. Then it provides a foundation on which to build a picture of effectiveness and efficiency at each process intersection with deliverables, so that the information flows to maximum benefit.

Case studies are provided throughout to show the real-word applications in industries such as manufacturing and healthcare, illustrating the successes this approach has lead to, along with sample improvement plans.

About the author

Susan D. Conway is one of Microsoft's passionate advocates of productivity improvement, having just completed a special assignment on behalf of Microsoft Consulting Services and the U.S. Air Force Office of the CIO to build a framework for measuring the impact of technology on information-centric work. This framework is based on initial research Dr. Conway guided during her three-year tenure as executive director of the Information Work Productivity Council (IWPC). In this capacity, she led a consortium of industry and academic experts to research new productivity models aimed at helping businesses improve information work. Her industry-leading work was quoted in CIO, Fast Company, and Optimize magazines, along with her last book on knowledge management, Unlocking Knowledge Assets.

Content Outline:

Foreword.

Acknowledgments.

PART I. CLARIFYING THE INSIDE-OUT WORKPLACE.

1. The Essence of I-Work.

2. Cubicle-Lined Factory.

3. Realizing Value.

PART II. FOCUSING ON VALUE.

4. Structuring the Measurement Environment: Where and What to Measure.

5. Measuring, Metering, and Monitoring the Information Flow.

6. Measure to Improve, Not to Manage.

7. Balancing the Equation.

PART III. BRIDGING THE GAP.

8. Imagining the Future.

9. Performing in Public.

Glossary.

Index.

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