MDMC Introduces Quality ONE(TM) Program.

Quality Control Program Focuses on Employee Training and Feedback to Ensure Quality Transactions

NEW YORK -- Mortgage loan analysis provider MDMC has created a quality control program that emphasizes the quality of each and every transaction, Quality ONE[TM]. Quality ONE is the most recent

"Quality control means a lot of different things to a lot different people, but it doesn't mean anything if you don't measure it," Theresa Custer, managing director of operations at MDMC, explained. "This is one step that we've created as part of our overall quality control program to ensure that our clients receive the best quality results."

Quality reviewers use Quality ONE to grade at least 10 percent of the loans completed by each underwriter every day. In order to ensure that the quality reviewers are objective, the program uses a pass or fail grading system based on 15 categories to evaluate the reviews. The categories include credit and compliance decision, prepayment penalty, credit score, appraisal review, data integrity, disclosures, missed documents, and more.

The review categories were chosen in an effort to keep MDMC's underwriting quality in check at all times. It addresses all of the areas of underwriting that MDMC seeks to continuously improve. The company also sought to create a program that would rate the quality of the reviews in terms of both compliance and credit decision.

"The beauty of Quality ONE is that we don't have to limit it to the same 15 categories," Custer added. "We can add more or take away categories depending upon our need and the type of review. This process has allowed us to place our staff on the appropriate teams and client reviews to ensure the best quality review is being conducted for our clients."

MDMC managers review summary reports that can be generated a variety of ways, including by client, underwriter, transaction and deal manager. This allows the managers to determine if trends are occurring and schedule the appropriate training for individual underwriters or an entire group to provide more clarification on what areas need to be refined.

"Last year MDMC created a training department and implemented a new training program that was built around training in groups in addition to assigning individuals for one-on-one training," Custer said. "Having the ability to now track trends has allowed the department to better understand the training needs of our underwriters and, in turn, determine how to structure the program to be most beneficial for everyone."

The new quality control program also ensures that underwriters can receive all of the training needed to further their career advancement. This has enabled MDMC to retain its current underwriting staff while attracting new talented underwriters to perform due diligence services for its clients.

"Everything that MDMC is doing with Quality ONE is enhancing the skills of the underwriters, so it's a real added value," Custer commented. "It's one of the primary reasons why contractors want to work for MDMC. Programs like this allow them to advance their careers, and provide better service to our clients. This is part of our commitment to serving both our clients and our employees."

About MDMC

Founded in 1992, MDMC provides a wide array of mortgage loan analysis services for both servicing and loan portfolios. MDMC has more than 250 employees and contractors located in its Sussex, Wis. headquarters, a Las Vegas operations center, and traveling contractors who conduct on-site due diligence reviews. MDMC uses proprietary tools, its experience, proven methods and a host of industry tools to accurately assess a client's portfolio and provide customized solutions based on their individual needs.

For more information about MDMC or its services, visit www.mdmc.com.