Small Business Resources, Business Advice and Forms from AllBusiness.com

Eight Tips on Crafting Effective Voice Mail Messages

Tip from the Coach: Studies have shown that it takes a minimum of eight attempts/contacts to trigger a return call from a prospect.

5. Use Multiple Methods of Contact.

Twelve Ways to Contact a Prospect:

  • e-mail
  • office voice mail
  • cell phone
  • internal company advocates
  • snail mail (letter or direct mail)
  • in person
  • fax
  • networking/social function
  • another vendor/salesperson
  • trade shows/industry functions
  • references
  • concierge

6. Develop an Automated System Regarding Your Frequency of Contact.

When calling on new prospects, developing your follow-up system encompasses three things:

  • Developing what to say or the language you use when you're leaving a voice mail.
  • Determining the frequency of contact.
  • Determining the communication vehicle. (How are you contacting them? Phone, e-mail, snail mail, or other?)

How to Understand Your Customers
Host Hattie Bryant of Small Business School interviews Gil Harper of Maine-based Weatherend Estate Furniture.