Small Business Resources, Business Advice and Forms from AllBusiness.com

Expose and Eliminate Your Diversionary Tactics

Not a week went by when Mary didn’t call me to divulge her success. If one of her clients asked to schedule an appointment on Friday, she replied, "Actually, Fridays are the days that I invest in

my own professional development so that I can ensure I'm continually providing my clients with the greatest value and the most current options available for them. Is it possible for us to find another day and time that would still work for you and fit into your schedule?"

Lo and behold, the client would concede and they would reschedule for another day. Many of Mary's clients even commented on her professional discipline and commitment to her clients.

Lesson noted: Either you are going to run your day, or other people and circumstances are going to run you. Honor the commitments you make to others as well as those commitments that you make to yourself.

Interrupt-Driven: If you become easily diverted or distracted by situations, new tasks, or people, you may lose focus on your goals and initial objectives. You may have a long list of tasks that never get completed, because you feel that you’re always being pulled in a different direction. (And who’s responsible for that?) You may also be an adrenaline junkie and love the rush associated with working in overdrive when trying to do it all. It is important to prioritize your duties and maintain concentration so as not to become overwhelmed or erratic.

How to Understand Your Customers
Host Hattie Bryant of Small Business School interviews Gil Harper of Maine-based Weatherend Estate Furniture.