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Fear, Persuasion and Your eBay Listings

Saturday, June 16 2007

The following is from Dr. Robert Cialdini's Inside Influence Report:

"...advertising campaigns that inform potential clients of the real-world threats that your company’s goods or services can alleviate should be accompanied immediately in time by clear, specific, effective steps they can take to reduce the danger.”

The whole article is very intriguing. Take a look at this article, and see if you can apply some of the wisdom to your own eBay listings and descriptions. The right application of this research will immediately increase sales and improve your eBay selling overall.

All of this relates to something the marketing business calls "value-add." By adding value to your products (whether it's through bonuses, additional information, or your specific expertise), you differentiate your products and gain greater market share and mind share.

Here's something else that Cialdini notes: "Potential customers are more motivated by fear than the opportunity for gain." Now that's intriguing. It goes against traditional marketing philosophy that stresses positive benefits. Usually we're taught to list all the great things that the customer will experience after purchasing the product. The sale, however, relies more on the fears that motivate the buyer in the first place. Cialdini has the data to back it up.

If you're serious about the science of marketing and persuasion, I highly recommend reading Cialdini's books (or listening to his audio resources). The level of detail is deep, and the insights are numerous.

Latest Comments

There is a lot of fear based selling going on today. The war on terror is one of them and defense companies are taking it to the bank. But what I have found useful is to use fear to make a product seem more valuable. A simple phrase like "Not for beginners" or "Experts only" can compel most people to choose the next model up for fear that they may "grow out of" the basic model. Everybody thinks they are an expert and I think it is a dare to some of the more macho egos out there.

Comment By: Sonja  |  7/16/07 at 3:31 PM Fear, Persuasion and Your eBay Listings

The implied value of a experts only product is very compelling.

Comment By: Phil Dunn  |  8/28/07 at 8:21 AM Fear, Persuasion and Your eBay Listings
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