E-Commerce Essentials: Setting Up Your Online Store

It's possible to sell an endless variety of products and services over the Internet. No matter what you sell, however, an e-commerce site must provide the same basic services your customers would expect

Help Customers Find What They Need

Would you shop at a store where the items were organized at random, with no signs or guides? Of course not. Yet a surprising number of online stores make it nearly impossible for customers to find what they need.

Before you launch your store, think carefully about how to organize your products and give customers more than one way to find what they're looking for. For example, you can provide intuitive links to different product categories, a search function where customers can enter a product name or "breadcrumb trails" that allow customers to retrace their steps on your Web site.

The same rule applies to providing your company's return and exchange policies, contact information, shipping charges and other information customers want before they complete purchases.

Don't Keep Customers Waiting

When a customer hits the Buy button, they don't expect to spend several minutes waiting for a response — or even worse, get an error message. In fact, nothing frustrates customers more than a Web site that keeps them guessing about their orders.

There's a simple solution to this problem: Make sure your software and servers are capable of handling whatever your customers throw at them. If you're using a third-party service, this means ensuring they use first-rate technology. If you're building your own site from scratch, it means investing in the best possible software and hardware.