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Bay Bridge Decision and WFMG forge partnership. (Strategy Alliances).

Bay Bridge Decision Technologies and the Workforce Management Group, Inc. have announced the formation of a partnership to help customer contact centers improve their strategic planning and analysis capabilities. Under this partnership, the Workforce Management Group will distribute Bay Bridge's

CenterBridge product, a contact center strategic planning, budgeting and analysis solution. Bay Bridge provides specialized decision support software designed to help improve the quality of decision-making in customer contact channel management applications. Bay Bridge offers the CenterBridge, TeleBridge, Collections Bridge and Customer InSight systems that help maximize the performance of customer contact channels through the practical application of technology. WFMG is a workforce management services and solutions provider that focuses on workforce management issues in the customer contact center. Services are aimed at the selection, deployment and optimization of workforce management technologies. WFMG also provide s solutions that leverage core workforce management technologies including CenterBridge, eResourcePlanner and InfoQuite.

www.baybridgetech.com/www.wfmg.com

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