Bay Bridge Decision Technologies and the Workforce Management
Group, Inc. have announced the formation of a partnership to help
customer contact centers improve their strategic planning and analysis
capabilities. Under this partnership, the Workforce Management Group
will distribute Bay Bridge's
CenterBridge product, a contact center
strategic planning, budgeting and analysis solution. Bay Bridge provides
specialized decision support software designed to help improve the
quality of decision-making in customer contact channel management
applications. Bay Bridge offers the CenterBridge, TeleBridge,
Collections Bridge and Customer InSight systems that help maximize the
performance of customer contact channels through the practical
application of technology. WFMG is a workforce management services and
solutions provider that focuses on workforce management issues in the
customer contact center. Services are aimed at the selection, deployment
and optimization of workforce management technologies. WFMG also provide
s solutions that leverage core workforce management technologies
including CenterBridge, eResourcePlanner and InfoQuite.
www.baybridgetech.com/www.wfmg.com