- Call Centers: Those who Wish to Work at Home May Be in Luck Soon
Call centers are finding that customer satisfaction overrules the cheap labor that can be found when outsourcing these jobs overseas. In a new move to ......
- After Hours Call Centers Work Well
A study published in Pediatrics this week found that the after hours nurse call centers used by many practices are safe and reliable.
- CTI and Advanced Features
For companies who make more extensive use of the phone, modern systems offer some significant benefits. Automatic call forwarding , also known as "follow me ......
- Red Herring & IVA Announce Second Annual Israeli Startup Contest - June 10-11, 2007.
Contest Will Be Held in Tel Aviv as Part of the 2007 Israel Venture Association's (IVA) High-Tech Conference TEL AVIV, Israel -- Red Herring announced ......
- Customer call centers.
An ABA-commissioned study conducted by FTR, Inc., of Lombard, Ill., has found that while customer call centers continue to evolve rapidly, substantial gaps remain between ......
- Airlines Battle With Labor On Call Centers
Airlines Battle With Labor On Call Centers By Jay Campbell Under pressure from investors to reduce costs, airlines around the world are attempting to shift ......
- Cirus opens call centers for Hispanics
FREEPORT - A Queens-based company seeking to sell phone services to Hispanics has opened its first two call centers on Long Island and plans to ......
- Small call centers lead CTI buying
Purchase of computer-telephony integration (CTI) software and hardware saw its highest growth last year in non-formal call centers-that is, departments with significant telephone activities such ......
- Car Rental Cos. Closing, Relocating Call Centers
Car Rental Cos. Closing, Relocating Call Centers By Lynn Woods Budget Rent A Car has opened a new call center in Toronto. In line with ......
- Medicare: Call Centers Need to Improve Responses to
Policy-Oriented Questions from...
GAO-04-669 July 16, 2004 In 2002, GAO reported that the Centers for Medicare & Medicaid Services (CMS) needed to improve its communications with providers who ......
- Providers receive misinformation from Medicare call
centers.
Long-term care providers who seek advice from call centers operated by government-contracted Medicare carriers might want to turn elsewhere until the Centers for Medicare and ......
- The Human Side of Call Centers
No matter how much technological wizardry a company installs in its call center, unhappy agents often equal poor customer service. According to a survey of ......
- Call centers in cyberspace.
IP technology can Internet-enable existing call centers while providing extra benefits to both customer and operator. Call center activity is booming, thanks to the spread ......
- Hilton Sees Online Bookings Surpass Those From Call Centers
Hilton Hotels Corp. today announced that in October the monthly number of rooms booked on its branded Internet sites for the first time surpassed the ......