Edify Corporation has announced a new speech application for the consumer electronics industry that uses natural language speech rather than repetitive touch-tone-based menus. Consumer electronics companies often have high call center costs due to the investment in trained product and technical specialists who need to answer questions about dozens, if not hundreds, of products.

Built on the Edifys Voice Interaction Platform (EVIP), the solution is intended to drive down operation costs for businesses while increasing customer satisfaction by lowering call times by more than 50 percent.

With Edify's CE Application, companies can automate the routing of calls through product and problem identification; can collect name and address information; can determine warranty status; and can process credit cards--all without a live agent.

Edify's CE Application is intended to take minutes off each phone call through an automated self-service speech application.

The completely supported application has 12 modules, comes with a built-in persona, can be quickly deployed, and can provide ROI in months.

www.edify.com