Small Business Resources, Business Advice and Forms from AllBusiness.com
Sign Up for Newsletters   RSS icon - text  
What's this?

Customer Service

The best tips and advice from our vast library of articles, videos, and business tools

Browse Related Topics

Tools

Newly Added Articles

Article Archives

Latest Posts

gross_80
Over the course of my career I’ve seen many changes, two of them major, occur in my organization. In both cases our ... Read More
kstirtz_80
A few weeks ago I met a friend for lunch. We ordered beverages and the waitress brought them quickly. She left before ... Read More
1-20 (of 132432) related articles

Search Results

1-20 (of 132432) related articles Items per page
Five Customer Service Pitfalls
How you treat your customers is vitally important to the success of your business.
(ARTICLE)
The Importance of a Formal Customer Service Manual
Create better customer service by building a manual.
(ARTICLE)
Providing Excellent Customer Care in a Service-Based Industry
Knowing what your niche customers want and making sure your staff is well trained are the first steps ...
(ARTICLE)
Customer Service Strategies for Web-Based Businesses
Streamline your online customer relations strategies to maintain relationships.
(ARTICLE)
Instant Customer Service
Adding instant messaging to your Web site is a smart, easy way to increase online sales.
(ARTICLE)
How to Increase Positive Feedback When Selling on eBay
If you want your eBay business to succeed and grow, take care of your customers and you'll see ...
(ARTICLE)
Analysis Tools for E-Commerce Sites
How do you know whether your site incites shoppers to buy more or turns them off?
(ARTICLE)
Set Customer Service Policies That Satisfy
Quality service is worth money to your customers -- and to you.
(ARTICLE)
Six Customer Service Strategies That Win
How you handle customers can make or break your business.
(ARTICLE)
What do I need to do to provide good online customer service?
Customer service is hard enough when you are face-to-face with a customer, so you need to go the ...
(ARTICLE)
Ten Rules for Great Customer Service
Strong customer service is essential for sales success. Live these 10 basic rules.
(ARTICLE)
Customer Service Tips for Your eBay Store
Customer service is the key to success in any business, and eBay is no exception. If you provide ...
(ARTICLE)
Online Customer Service Basics
How can you provide excellent customer service online? It's easier than you think.
(ARTICLE)
Top 10 Customer Service Mistakes
Avoid these common mistakes and strengthen your position in a competitive market.
(ARTICLE)
Change the Way You Interact with Customers by Using a Contact Center
Consolidate phone, e-mail, and Web communication.
(ARTICLE)
What Technology Do You Need for Your In-House Call Center?
Be sure to research hardware, software, and the network.
(ARTICLE)
Is a Call Center Right for Your Small Business?
Whether they're in-house or outsourced, call centers are no longer expensive, complex solutions.
(ARTICLE)
Inbound vs. Outbound Call Centers
Customers call in, or employees initiate the contact.
(ARTICLE)
Do You Need Your Own Call Center or Should You Outsource?
Expense and the size of your staff are major factors in helping you decide.
(ARTICLE)
How Small Businesses Can Benefit from Web 2.0
Because they make information exchange easy, Web 2.0 applications help small business owners track customer and prospect preferences ...
(ARTICLE)
1-20 (of 132432) related articles Items per page
1-20 (of 132432) related articles

12345678910Next

Medical Practices: How to Handle Patient Call Backs
Interview with Peter Lucash, AllBusiness.com's Medical Practice Advisor
Call Center Services
Number of calls per month
Hours you require services

Business Glossary
icon - industry associations

Definitions for: Customer Service Representative (CSR)
Dictionary of Banking Terms
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

Copyright c 2006, 2000, 1997, 1993, 1990 by Barron's Educational Series, Inc. Reprinted by arrangement with Publisher.

Search the Business Glossary:

icon - industry associations

Industry Associations

Industry Associations
International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

Members: 3,000
Founded: 1981
Dues: professional, affiliate, $245 annual.

Sponsored Links

Site Map | Contact Us | FAQs | About Us | Media Kit | Reprints | RSS Directory | Sign Up for Free Newsletters | Disclosure Policy

Copyright © 1999 - 2008 AllBusiness.com, Inc. All rights reserved.
No part of this content or the data or information included therein may be reproduced,
republished or redistributed without the prior written consent of AllBusiness.com.
Use of this site is governed by our Copyright and Intellectual Property Policy, Terms of Use Agreement and Privacy Policy.

Get In-Depth Company Information from Hoover's | Buy a D&B Credit Report | What is in Your Company's D&B Credit Report? | Article Archives
Online Business Database | Online Business Information | Email Marketing Lists | Sales and Marketing Solutions | Business Mailing Lists
Information and opinions on AllBusiness.com solely represent the thoughts and opinions of the authors and are not endorsed by, or reflect the beliefs of,
AllBusiness.com, its parent company D&B, and its affiliates.