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Customer Service

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Latest Posts

Incentives Don't Achieve True Customer Loyalty

Smart Marketing with Customer Loyalty

Just about every company wants more loyal customers. Many think the way to increase loyalty is with bribes. Not real bribes of ... Read More

The Social Media Experience

Customer Service Experience

Originally from Current TV, then via PGreenblog who linked from CRM 2.0 here's one consumer's take on the Social Media experience. It's ... Read More

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Providing Excellent Customer Care in a Service-Based Industry Knowing what your niche customers want and making sure your staff is well trained are the first steps ... (ARTICLE) Customer Service Strategies for Web-Based Businesses Streamline your online customer relations strategies to maintain relationships. (ARTICLE) Six Customer Service Strategies That Win How you handle customers can make or break your business. (ARTICLE) Set Customer Service Policies That Satisfy Quality service is worth money to your customers -- and to you. (ARTICLE) Ten Rules for Great Customer Service Strong customer service is essential for sales success. Live these 10 basic rules. (ARTICLE) Top 10 Customer Service Mistakes Avoid these common mistakes and strengthen your position in a competitive market. (ARTICLE) 60-Second Guide to Establishing Great Customer Service Sometimes we get so caught up in the mechanics of doing business that we forget the reason we're ... (ARTICLE) Ten Tips to Build Customer Loyalty The key to a successful business is a steady customer base. Here are ten ways in which you ... (ARTICLE) Customer Service Experience Your relationship with your customers will make or break your business. Read up on how to improve your ... (BLOGS) Customer Service Suffering for Certain Contact Centers Customer service departments often get a bad rap. While most are put in place to actually improve the ... (PERIODICAL ARTICLE) Dead Lead or Follow Up? When following up with prospects, it's important to uderstand how to turn an inquiry into interest. (ARTICLE) Establish the Primary Objective of Your Sales Presentation Whether it's over the phone, online, or face to face; whether in a business setting or on the ... (ARTICLE) Creating Effective Customer Satisfaction Surveys Shed some light on what your customers expect. (ARTICLE) What Every Business Needs to Know About Customer Satisfaction AllBusiness.com's Chris Bjorklund interviews leading customer satisfaction expert Dr. Jack West, past president of the American Society for ... (PODCAST) New Capabilities in Contact Center Technology Not all of today's contact center capabilities are new; what's new about call-center technology is the ability for ... (ARTICLE) Assumptions That Cost You the Sale We've all heard what happens when you assume something. Read our five tips to better understand your prospects ... (ARTICLE) Your Clients Aren't Always Looking for a Friend The stronger your relationships with your customers, the easier it will be to sell them, serve them, and ... (ARTICLE) Incentives Don't Achieve True Customer Loyalty Just about every company wants more loyal customers. Many think the way to increase loyalty is with bribes. (BLOG POST) Smart Marketing with Customer Loyalty One of the best ways to build a more profitable and sustainable business is by increasing customer loyalty. (BLOGS) Build Your Brand by Showing Not Telling There's a lot of talk about branding. How to brand your business so you can attract the right ... (BLOG POST)
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The Right Way to Handle Angry Customers

Interview with Jim Logan, AllBusiness.com's marketing advisor.

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Business Glossary

Definitions for: Customer Service Representative (CSR)

Dictionary of Banking Terms

Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

Industry Associations

Industry Associations
International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

Members: 3,000
Founded: 1981
Dues: professional, affiliate, $245 annual.

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