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Customer Service

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kstirtz_80
Yesterday I was reminded of how (for many companies) customer service has changed. And I was reminded how there are still companies ... Read More
gross_80
You’re trying to build a relationship with a prospective customer. You’ve made your pitch, and then attempted to close the sale, but ... Read More
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Providing Excellent Customer Care in a Service-Based Industry
Knowing what your niche customers want and making sure your staff is well trained are the first steps ...
(ARTICLE)
Customer Service Strategies for Web-Based Businesses
Streamline your online customer relations strategies to maintain relationships.
(ARTICLE)
Six Customer Service Strategies That Win
How you handle customers can make or break your business.
(ARTICLE)
Set Customer Service Policies That Satisfy
Quality service is worth money to your customers -- and to you.
(ARTICLE)
Ten Rules for Great Customer Service
Strong customer service is essential for sales success. Live these 10 basic rules.
(ARTICLE)
Top 10 Customer Service Mistakes
Avoid these common mistakes and strengthen your position in a competitive market.
(ARTICLE)
60-Second Guide to Establishing Great Customer Service
Sometimes we get so caught up in the mechanics of doing business that we forget the reason we're ...
(ARTICLE)
Ten Tips to Build Customer Loyalty
The key to a successful business is a steady customer base. Here are ten ways in which you ...
(ARTICLE)
Customer Service Experience
Your relationship with your customers will make or break your business. Read up on how to improve your ...
(BLOGS)
Customer Service Suffering for Certain Contact Centers
Customer service departments often get a bad rap. While most are put in place to actually improve the ...
(PERIODICAL ARTICLE)
Dead Lead or Follow Up?
When following up with prospects, it's important to uderstand how to turn an inquiry into interest.
(ARTICLE)
Establish the Primary Objective of Your Sales Presentation
Whether it's over the phone, online, or face to face; whether in a business setting or on the ...
(ARTICLE)
Creating Effective Customer Satisfaction Surveys
Shed some light on what your customers expect.
(ARTICLE)
New Integration in Contact Center Technology
Not all of today's contact center capabilities are new; what's new about call-center technology is the ability for ...
(ARTICLE)
Assumptions That Cost You the Sale
We've all heard what happens when you assume something. Read our five tips to better understand your prospects ...
(ARTICLE)
Your Clients Aren't Always Looking for a Friend
The stronger your relationships with your customers, the easier it will be to sell them, serve them, and ...
(ARTICLE)
Smart Marketing with Customer Loyalty
One of the best ways to build a more profitable and sustainable business is by increasing customer loyalty.
(BLOGS)
Know Product Basics
What must you absolutely, positively, truly know about your product in order to do well in selling it?
(BOOK EXCERPT ARTICLE)
Should You Web 2.0 Your Business?
My AllBusiness.com colleague, Keith Girard has a useful article today about small businesses and Web 2.0. He talks ...
(BLOG POST)
Call Centers Are the Communication Nucleus of Any Business
Create A Nimble, Reactive Call Center To Gain An Advantage What do they have in common? Both ...
(PERIODICAL ARTICLE)
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Business Glossary
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Definitions for: Customer Service Representative (CSR)
Dictionary of Banking Terms
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

Copyright © 2006, 2000, 1997, 1993, 1990 by Barron's Educational Series, Inc. Reprinted by arrangement with Publisher.

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Industry Associations

Industry Associations
International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

Members: 3,000
Founded: 1981
Dues: professional/affiliate, $245 annual.

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