Customer Service

With a customer-centric approach to your work, you will be able to make the best use of CRM software, tailor cutomer loyalty programs, and hone your other customer service strategies.

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Today's Must Read

Working Backwards to Create a Great Customer Experience

By John Jantsch | Filed In: Sales & Marketing

Want to turn your customers into committed partners? The best plan is to walk through every step of your marketing process -- backwards.

Blog Post

Million-Dollar Startup Secrets

By Carol Tice | Filed In: Sales and Sales & Marketing

Get inside secrets on how to reap your first million fast -- from experts and entrepreneurs who made $1 million in sales in their first year of business.

article

Small Businesses Use E-Books to Build Their Brands

By Karen Leland | Filed In: Advertising, Marketing & PR and Sales & Marketing

As e-books hit the mainstream, more businesses are using them to put a fresh new spin on their traditional marketing and customer service strategies.

article

A Smart Way to Take Credit Card Payments

By Tim Devaney and Tom Stein | Filed In: Innovation and Operations

New plug-and-pay smartphone card readers make it easier (and cheaper) for merchants to accept credit cards.

article

Some Very Worrying Facts About SMB Customer Service

By Jonathan Farrington | Filed In: Sales & Marketing

Did you know that one unhappy customer tells 10 to 15 others about their experience? If it’s really bad they’ll tell the whole world.

Blog Post

The Role of HR & Other Departments in Customer Experience

By Glenn Ross | Filed In: Customer Service and Sales & Marketing

Your customer experience strategy needs the active support of all departments.

Blog Post

Restaurant Planning: Action Speaks Louder Than Resolutions

By John Foley | Filed In: Hospitality and Industries

New Year's resolutions are great, but it may take more than one resolution to keep your business on track and your staff focused on success.

Blog Post

5 Things Every Small Business Should Know About Branding

By Brad Shorr | Filed In: Advertising, Marketing & PR and Sales & Marketing

Many small businesses view branding as something that only big corporations need to worry about. Nothing could be further from the truth.

Blog Post

Six Low-Risk Ways to Start a Business

By Karen Axelton | Filed In: Starting a Business and Getting Started

These six strategies can help reduce your risk while at the same time saving you money and headaches during your business's early stages.

BootCamp Article

Five Things Prospective Investors Look for in a Business Plan

Filed In: Starting a Business and Getting Started

Investors focus on key areas of your business plan when deciding whether to fund your business. Make sure your plan covers all the essential bases.

BootCamp Article

Startup Office Equipment

Filed In: Discount & Club Stores and General Merchandise Stores

The right office equipment will boost your startup's efficiency and abilities. Use this annotated checklist to determine exactly what your new company needs.

BootCamp Article

Verizon Payment-Fee Flap Offers a Cautionary Tale

By AllBusiness News Staff | Filed In: AllBusiness Daily News

The online backlash against the carrier's plan to charge for online payments illustrates for small businesses the real power of social media feedback.

Blog Post