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Business Glossary
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Definitions for: Customer Service Representative (CSR)
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

Copyright © 2006, 2000, 1997, 1993, 1990 by Barron's Educational Series, Inc. Reprinted by arrangement with Publisher.

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Industry Associations

Industry Associations
International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

Members: 3,000
Founded: 1981
Dues: professional/affiliate, $245 annual.