Customer Service

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Surveys Show the Opportunity of Improving Customer Service

Smart Marketing with Customer Loyalty

A recent survey by YouGov says 58% of customers are willing to pay more to do business with companies they hold in ... Read More

How Do You Define "Customer-Focused Strategy?"

Customer Service Experience

As the person responsible for Customer Relationship Management (CRM) in my six-state division of the American Cancer Society, I’m leading an interdepartmental ... Read More

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Set Customer Service Policies That Satisfy Quality service is worth money to your customers -- and to you. (ARTICLE) Six Customer Service Strategies That Win How you handle customers can make or break your business. (ARTICLE) Ten Rules for Great Customer Service Strong customer service is essential for sales success. Live these 10 basic rules. (ARTICLE) Top 10 Customer Service Mistakes Avoid these common mistakes and strengthen your position in a competitive market. (ARTICLE) 60-Second Guide to Establishing Great Customer Service Sometimes we get so caught up in the mechanics of doing business that we forget the reason we're ... (ARTICLE) Ten Tips to Build Customer Loyalty The key to a successful business is a steady customer base. Here are ten ways in which you ... (ARTICLE) Customer Service Experience Your relationship with your customers will make or break your business. Read up on how to improve your ... (BLOGS) Dead Lead or Follow Up? When following up with prospects, it's important to uderstand how to turn an inquiry into interest. (ARTICLE) Establish the Primary Objective of Your Sales Presentation Whether it's over the phone, online, or face to face; whether in a business setting or on the ... (ARTICLE) Assumptions That Cost You the Sale We've all heard what happens when you assume something. Read our five tips to better understand your prospects ... (ARTICLE) Your Clients Aren't Always Looking for a Friend The stronger your relationships with your customers, the easier it will be to sell them, serve them, and ... (ARTICLE) Know Product Basics What must you absolutely, positively, truly know about your product in order to do well in selling it? (BOOK EXCERPT ARTICLE) How To Build Repeat Business When creating a strategic plan to generate repeat business, it is crucial to focus on customer happiness. (ARTICLE) Ten Tips for Long-Term Client Retention Long-term clients are more likely to refer others, and are more likely to purchase additional products and services ... (ARTICLE) VIDEO: Create a Personal Note for Good Customer Service Interview with Jim Logan, AllBusiness.com's marketing advisor. (VIDEO) Legendary Customer Service Is Just a "What If" Away When you "own the complaint" even when you don't need to, you are opening the door to making ... (BLOG POST) Do You Need Your Own Call Center? There are advantages to owning your call center technology and keeping your customer serivce, sales, or telemarketing operation ... (GUIDE ARTICLE) Affordable Call Centers for Small Businesses Whether you're looking for technology to support your own contact center or want to learn more about the ... (GUIDE ARTICLE) Inbound vs. Outbound Call Centers Your company may have call center needs in both directions, but it's more likely that your business requires ... (GUIDE ARTICLE) When Should You Outsource Your Call Center Services? Businesses outsource many other services, so should this be considered differently? Depending on the project, outsourcing may be ... (GUIDE ARTICLE)
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How to Get Angel Funding

Host Hattie Bryant of Small Business School interviews Fred Hoar and Hans Severins of Band of Angels, an angel investor network.

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Business Glossary

Definitions for: Customer Service Representative (CSR)

Dictionary of Banking Terms

Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

Industry Associations

Industry Associations
International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

Members: 3,000
Founded: 1981
Dues: professional/affiliate, $245 annual.

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