Customer Service

The best tips and advice from our vast library of articles, videos, and business tools

Friendly Customer Service Useless Without Action
If your customer service folks are really nice but don't follow through, you're sunk. I've experienced this with three different companies in the recent months. You need to make sure this isn't happening in your company.

Customer Service Throw Down
Here’s the scenario: You own a local business offering air conditioning (HVAC) installation and repair that’s number four in the residential market.
Good Customer Service Isn't Just About Customers
A couple of months ago, I described the incredibly poor customer service I received from several technology vendors.
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Survivors: Still Selling

Recession Lesson: Still Selling Magazine Ads

Life is tough. Selling is difficult. John Handley offers a few pointers (martini lunch, anyone?) on how to keep the morale of your sales team up when income goes way, way down.

Latest Posts

Six Tips For Writing Emails That People Will Read

Customer Service Experience

@a_sinclair recently tweeted linking to the Harvard Business Publishing’s Management Tip of the Day. In it you’ll find four tips for “writing ... Read More

What Are the Top 10 Social Media Industry Segments?

Smart Marketing with Customer Loyalty

Social media products and websites continue to gain popularity in use and value in connecting people. Almost daily they become more powerful ... Read More

Podcasts

What Every Business Needs to Know About Customer Satisfaction

AllBusiness.com's Chris Bjorklund interviews leading customer satisfaction expert Dr. Jack ......

Learn the Basics About Customer Relationship Management (CRM) Solutions

Al Falcione, senior director of product marketing for Salesforce.com, explains ......

The Difference Between IT Imperatives and IT Investments

Heinan Landa, president of Optimal Networks, divides IT spending into ......

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Providing Excellent Customer Care in a Service-Based Industry Knowing what your niche customers want and making sure your staff is well trained are the first steps ... (ARTICLE) Customer Service Strategies for Web-Based Businesses Streamline your online customer relations strategies to maintain relationships. (ARTICLE) Six Customer Service Strategies That Win How you handle customers can make or break your business. (ARTICLE) Set Customer Service Policies That Satisfy Quality service is worth money to your customers -- and to you. (ARTICLE) Ten Rules for Great Customer Service Strong customer service is essential for sales success. Live these 10 basic rules. (ARTICLE) Top 10 Customer Service Mistakes Avoid these common mistakes and strengthen your position in a competitive market. (ARTICLE) Customer Service Experience Your relationship with your customers will make or break your business. Read up on how to improve your ... (BLOGS) 60-Second Guide to Establishing Great Customer Service Sometimes we get so caught up in the mechanics of doing business that we forget the reason we're ... (ARTICLE) Ten Tips to Build Customer Loyalty The key to a successful business is a steady customer base. Here are ten ways in which you ... (ARTICLE) Calories and Customer Service Yesterday I read an article that provided a fantastic example of my first requirement for providing Amazing Service ... (BLOG POST) Customer Service Expert Offers Advice to Retailers for Successful Holiday... Even though Black Friday has begun, there is still time for retailers to increase their chances of having ... (BLOG POST) Customer Service Should Not be a Battleground Last weekend I had a wonderful real-world example of why so many people think customer service today is ... (BLOG POST) Are Your Customers Using Twitter? With all the buzz about Twitter as a customer service tool and many well known companies diving in, ... (BLOG POST) Dead Lead or Follow Up? When following up with prospects, it's important to uderstand how to turn an inquiry into interest. (ARTICLE) Increase Customer Loyalty by Acknowledging their Presence Amazing Service Rule #2 Acknowledge your customer’s presence This seems too basic to even mention. What breathing is ... (BLOG POST) How to Drive Customers Away About a week ago I sat down to pay some bills. On the statement I saw a late ... (BLOG POST) Customer Service Suffering for Certain Contact Centers Customer service departments often get a bad rap. While most are put in place to actually improve the ... (PERIODICAL ARTICLE) Thanks for Serving A few weeks ago, my wife and I returned home from Kuala Lumpur (Malaysia). It was a wonderful ... (BLOG POST) Small Business Success Seminars Coming Soon This fall I will be speaking at three business conferences. They are open to the public and the ... (BLOG POST) Establish the Primary Objective of Your Sales Presentation Whether it’s over the phone, online, or face-to-face, the time comes to deliver your value proposition to the ... (ARTICLE)
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