Customer Service

The best tips and advice from our vast library of articles, videos, and business tools

Selling via Customer Testimonials
Social media tools available now are creating tremendous transparency, and as social media gains acceptance youll find more of your customers are leaning on referrals from friends. One of the latest trends to enhance capability is the use of video testimonials, particularly by technology companies.

Amazing Customer Service Starts with a Great First Impression
The fastest way to increase customer loyalty is by improving the quality of customer service you deliver.
Top 10 Customer Service Mistakes
Avoid these common mistakes and strengthen your position in a competitive market.
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Survivors: Still Selling

Recession Lesson: Real Estate

Given the notoriously depressed real estate market, are there any realtors today who arent just singing the blues?

Recession Lesson: Magazine Ads

John Handley offers a few pointers (martini lunch, anyone?) on how to keep the morale of your sales team up when income goes way, way down.

Latest Posts

Creating A Customer Service Course, Part 6: Remember Your ABCs

Customer Service Experience

Now, in part six we continue this theme by taking it down to specific attitudes and behaviors as well as the importance ... Read More

Make it easy and convenient for your customers to offer feedback

Smart Marketing with Customer Loyalty

Logically we know when customers complain, they're giving us useful information. But emotionally we don't like to hear it. Especially since some ... Read More

Podcasts

What Every Business Needs to Know About Customer Satisfaction

AllBusiness.com's Chris Bjorklund interviews leading customer satisfaction expert Dr. Jack ......

Learn the Basics About Customer Relationship Management (CRM) Solutions

Al Falcione, senior director of product marketing for Salesforce.com, explains ......

The Difference Between IT Imperatives and IT Investments

Heinan Landa, president of Optimal Networks, divides IT spending into ......

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Providing Excellent Customer Care in a Service-Based Industry Knowing what your niche customers want and making sure your staff is well trained are the first steps ... (ARTICLE) Customer Service Strategies for Web-Based Businesses Streamline your online customer relations strategies to maintain relationships. (ARTICLE) Set Customer Service Policies That Satisfy Quality service is worth money to your customers -- and to you. (ARTICLE) Six Customer Service Strategies That Win How you handle customers can make or break your business. (ARTICLE) Ten Rules for Great Customer Service Strong customer service is essential for sales success. Live these 10 basic rules. (ARTICLE) Top 10 Customer Service Mistakes Avoid these common mistakes and strengthen your position in a competitive market. (ARTICLE) Customer Service Experience Your relationship with your customers will make or break your business. Read up on how to improve your ... (BLOGS) 60-Second Guide to Establishing Great Customer Service Sometimes we get so caught up in the mechanics of doing business that we forget the reason we're ... (ARTICLE) Ten Tips to Build Customer Loyalty The key to a successful business is a steady customer base. Here are ten ways in which you ... (ARTICLE) Customer Service Expert Offers Advice to Retailers for Successful Holiday... Even though Black Friday has begun, there is still time for retailers to increase their chances of having ... (BLOG POST) Calories and Customer Service Yesterday I read an article that provided a fantastic example of my first requirement for providing Amazing Service ... (BLOG POST) Dead Lead or Follow Up? When following up with prospects, it's important to uderstand how to turn an inquiry into interest. (ARTICLE) Customer Service Should Not be a Battleground Last weekend I had a wonderful real-world example of why so many people think customer service today is ... (BLOG POST) Customer Service Suffering for Certain Contact Centers Customer service departments often get a bad rap. While most are put in place to actually improve the ... (PERIODICAL ARTICLE) Increase Customer Loyalty by Acknowledging their Presence Amazing Service Rule #2 Acknowledge your customer’s presence This seems too basic to even mention. What breathing is ... (BLOG POST) Are Your Customers Using Twitter? With all the buzz about Twitter as a customer service tool and many well known companies diving in, ... (BLOG POST) How to Drive Customers Away About a week ago I sat down to pay some bills. On the statement I saw a late ... (BLOG POST) Establish the Primary Objective of Your Sales Presentation Whether it’s over the phone, online, or face-to-face, the time comes to deliver your value proposition to the ... (ARTICLE) Thanks for Serving A few weeks ago, my wife and I returned home from Kuala Lumpur (Malaysia). It was a wonderful ... (BLOG POST) Small Business Success Seminars Coming Soon This fall I will be speaking at three business conferences. They are open to the public and the ... (BLOG POST)
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