Customer Service

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Bait and Switch Will Not Increase Customer Loyalty
Recently my wife and I stayed at a hotel in Duluth. We had fun, but one experience remains in my memory more than others. The staff at this hotel lied to their customers. And it wasn't just once or twice. It was a routine, regular thing.

Set Customer Service Policies That Satisfy
Quality service is worth money to your customers -- and to you.
Creating A Customer Service Course, Part 7: Down & Dirty
In this section you should be teaching your employees exactly how you want them to respond in a customer service situation.
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Survivors: Still Selling

Recession Lesson: Real Estate

Given the notoriously depressed real estate market, are there any realtors today who aren't just singing the blues?

Recession Lesson: Magazine Ads

John Handley offers a few pointers on how to keep the morale of your sales team up when income goes way, way down.

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Podcasts

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The Difference Between IT Imperatives and IT Investments

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Providing Excellent Customer Care in a Service-Based Industry Knowing what your niche customers want and making sure your staff is well trained are the first steps ... (ARTICLE) Customer Service Strategies for Web-Based Businesses Streamline your online customer relations strategies to maintain relationships. (ARTICLE) Set Customer Service Policies That Satisfy Quality service is worth money to your customers -- and to you. (ARTICLE) Six Customer Service Strategies That Win How you handle customers can make or break your business. (ARTICLE) Ten Rules for Great Customer Service Strong customer service is essential for sales success. Live these 10 basic rules. (ARTICLE) Top 10 Customer Service Mistakes Avoid these common mistakes and strengthen your position in a competitive market. (ARTICLE) 60-Second Guide to Establishing Great Customer Service Sometimes we get so caught up in the mechanics of doing business that we forget the reason we're ... (ARTICLE) Ten Tips to Build Customer Loyalty The key to a successful business is a steady customer base. Here are ten ways in which you ... (ARTICLE) Customer Service Experience Your relationship with your customers will make or break your business. Read up on how to improve your ... (BLOGS) Calories and Customer Service Yesterday I read an article that provided a fantastic example of my first requirement for providing Amazing Service ... (BLOG POST) Dead Lead or Follow Up? When following up with prospects, it's important to uderstand how to turn an inquiry into interest. (ARTICLE) Customer Service Should Not be a Battleground Last weekend I had a wonderful real-world example of why so many people think customer service today is ... (BLOG POST) Customer Service Expert Offers Advice to Retailers for Successful Holiday... Even though Black Friday has begun, there is still time for retailers to increase their chances of having ... (BLOG POST) Customer Service Suffering for Certain Contact Centers Customer service departments often get a bad rap. While most are put in place to actually improve the ... (PERIODICAL ARTICLE) Increase Customer Loyalty by Acknowledging their Presence Amazing Service Rule #2 Acknowledge your customer’s presence This seems too basic to even mention. What breathing is ... (BLOG POST) Are Your Customers Using Twitter? With all the buzz about Twitter as a customer service tool and many well known companies diving in, ... (BLOG POST) How to Drive Customers Away About a week ago I sat down to pay some bills. On the statement I saw a late ... (BLOG POST) Establish the Primary Objective of Your Sales Presentation Whether it’s over the phone, online, or face-to-face, the time comes to deliver your value proposition to the ... (ARTICLE) Thanks for Serving A few weeks ago, my wife and I returned home from Kuala Lumpur (Malaysia). It was a wonderful ... (BLOG POST) Small Business Success Seminars Coming Soon This fall I will be speaking at three business conferences. They are open to the public and the ... (BLOG POST)
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