Once again, the editors of Customer Inter@ction Solutions[R] have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who's Who listing. To make this a highly valuable tool, we've kept it as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee.

We invite you to peruse these companies' Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can't afford to put your customer service into the hands of amateurs.

That said, we are happy to present the listing.

Key:

A -- Inbound

B -- Outbound

C -- Multilingual Services

D -- Interactive (IVR)

E -- E-mail Capabilities

F -- Text Chat

A Varshyl Company

Vagish Kapila

Phone: 408-410-2240

E-mail: vkapila@varshyl.com

Web: www.varshyl.com

Services: A, B, C, E, F

ACCPAC International, Inc.

Jonathan Blackwell

Phone: 925-461-2625

E-mail: jonathan.blackwell@accpac.com

Web: www.accpacmessaging.com

Services: A, B, D, E

ACI Telecentrics Inc.

David Spaulding

Phone: 612-928-4700

E-mail: info@acitel.com

Services: A, B, C, D, E, F

ACP Interactive, LLC

Camille Wehner

Phone: 415-357-5123

E-mail: cwehner@acpinteractive.com

Web: www.acpinteractive.com

Services: A, B, C, D

ACS

Mark Heugly

Phone: 801-567-2327

E-mail: mark.heugly@acs-inc.com

Web: www.acs-inc.com

Services: A, C, D, E, F

Advanced Data-Comm, Inc.

Bill Strauss

Phone: 563-582-9501

E-mail: bstrauss@advanced-data.com

Web: www.advanced-data.com

Services: A, B, D, E

AFFINA--The Customer Relationship Company

Steve Gonzalez

Phone: 877-4-AFFINA

E-mail: services@affina.com

Web: www.affina.com

Services: A, B, C, D, E, F

Alta Resources

Alisa Barth

Phone: 877-464-2582

E-mail: info@altaresourcees.com

Web: www.altaresources.com

Services: A, B, C, D, E, F

AM PM Calling Limited (New Zealand)

Andrew Morrow

Phone: +64 4915 5223

E-mail: amorrow@ampmcalling.co.nz

Web: www.ampmcalling.co.nz

Services: A, B, C, D, E

AnswerNet Network

Gary Pudles

Phone: 800-411-5777/609-921-7450

E-mail: gary@answernet.com

Web: www.answernet.com

Services: A, B, C, D, E, F

ARO Virtual Contact Center

Michael Amigoni

Phone: 816-777-5008

E-mail: mamigoni@callcenteroptions.com

Web: www.callcenteroptions.com

Services: A, B, C, E

The Beryl Companies

Angela Douglas

Phone: 817-355-5040

E-mail: beryl@beryl.net

Web: www.beryl.net

Services: A, B, C, D, E, F

CCC Interactive Corporation

Terry Healy

Phone: 800-690-4944

E-mail: thealy@cccinteractive.com

Web: www.cccinteractive.com

Services: A, B, C, D, E, F

Cerida

Tom Sevigny

Phone: 978-659-6500

E-Mail: tomsevigny@cerida.com

Web: www.cerida.com

Services: A, B, E, F

CallNet Call Center Services, Inc.

Charles Webb

Phone: 800-237-6602 or 812-355-8200

E-mail: cwebb@callnetservices.com

Web: www.callnetservices.com

Services: A

Call_Solutions

Kevin Kasper

Phone: 262-827-6404

E-mail: kkasper@callsolutions.com

Web: www.callsolutions.com

Customer Focus Services

Steve Durham

Phone: 323-653-3367

E-mail: steve@customerfocusservices.com

Web: www.customerfocusservices.com

Services: A, B, C, D, E

Can Talk Canada Inc.

Maureen Mitchells

Phone: 800-480-1686

E-mail: mmitchells@cantalk.com

Web: www.cantalk.com

Services: A, B, C, D, E

Center Partners, Inc.

Martha Lanaghen

Phone: 800-519-3532

E-mail: martha.lanaghen@centerpartners.com

Web: www.centerpartners.com

Services: A, B, C, D, E, F

Charlton

Rod Schwegel

Phone: 608-259-8004, ext. 242

E-mail: rschwegel@tcgcorp.net

Web: www.tcgcorp.net

Services: A, B, C, D, E, F

The Connection Outsourced Call Center

Auralie Simi

Phone: 800-883-5777

E-mail: sales@the-connection.com

Web: www.the-connection.com

Services: A, B, C, D, E, F

CustomerLink, LLC

Martin Pettersson

Phone: 218-722-2800 or 800-722-2808

E-mail: mpetters@customerlinkone.com

Web: www.customer-link.com

Services: A, B, C, E

Diana Quinci Telecomarketing Corp. (Philippines)

Victor Romano

Phone: +632-5278181 LOC 106

E-mail: victormromano@yahoo.com

Directfin Solutions (South Africa)

Anthony Wittels

Phone: +27-21-957-6700

E-mail: anthonyw@directfinsolutions.co.za

Web: www.directfinsolutions.co.za

Services: B

enGenic Corp.

Jim Coulter

Phone: 800-ENGENIC (800-364-3642)

E-mail: sales@engenis.com

Web: www.engenic.com

Services: A, B, C, D, E, F

e-Services Group International (Jamaica)

Mark Rovenstine

Phone: 918-335-2522

E-mail: markrovenstine@cableone.com

Web: www.e-servicesgroup.com

Services: A, B, C, E, F

Excell Agent Services, L.L.C.

Heather Weber

Phone: 602-808-1511

E-mail: sales@excellagent.com

Web: www.excellagent.com

Services: A

Foundation Marketing Group

Randolph H. Liberman

Phone: 800-290-8714

E-mail: info@foundationmarketing.com

Web: www.foundationmarketing.com

Services: A, B, E, F

The Frantz Group

Doug Niemeyer

Phone: 262-204-6137

E-mail: dgniemeyer@thefrantzgroup.com

Web: www.thefrantzgroup.com

Services: A, B, C, D, E, F

Full Perspective Video Services, Inc.

Charles J. Selden

Phone: 973-746-0421

E-mail: selden@fpvid.com

Web: www.fpvid.com

Services: A, B, C, D, E

GC Services Limited Partnership

Jeff Shiovitz

Phone: 212-775-9322

E-mail: business.development@gcserv.com

Web: www.gcserv.com

Services: A, B, C, D, E, F

Global Respondez Inc.

Venkat Sankaran

Phone: 908-561-5154

E-mail: venkat@globalrespondez.com

Web: www.globalrespondez.com

Services: A, B, D, E, F

Hamilton Contact Center Services

Angela Morris

Phone: 402-694-4343

E-mail: marketing@hamiltontm.com

Web: www.hamiltontm.com

Services: A, B, D, E, F

Harte-Hanks, Inc.

James Barry

Phone: 800-456-9748

E-mail: contactus@harte-hanks.com

Web: www.harte-hanks.com

Services: A, B, C, D, E, F

Help Desk NOW Inc.

Larry Shaw

Phone: 888-861-7070

E-mail: larry.shaw@helpdesknow.com

Web: www.helpdesknow.com

Services: A, B, C, D, E, F

The Heritage Company, Inc.

Marilyn Michie

Phone: 800-643-8822, ext. 1142

E-mail: mmichie@theheritagecompany.com

Web: www.theheritagecompany.com

Services: A, B, E

Hispanic Teleservices Corporation

Kit Cooper

Phone: 888-807-1212

E-mail: kit.cooper@htc.to

Web: www.htc.to

Services: A, B, C, D, E, F

IDS Infotech Limited (India)

Rajnish Mehta

Phone: +91-172-3952404 or +91-98146 10055

E-mail: rajnish@idsil.com

Web: www.idsil.com

Services: A, B, D, E, F

Influent Inc.

Hayley Weinper

Phone: 800-856-6768, ext. 3054

E-mail: hayley@influentinc.com

Web: www.influentinc.com

Services: A, B, C, D

InfoCision Management Corporation

Todd Grable

Phone: 330-668-1400

E-mail: todd.grable@infocision.com

Web: www.infocision.com

Services: A, B, C, D, E, F

Innovative Marketing Strategies, Inc.

Maree Hickey

Phone: 610-491-9052

E-mail: mhickey@ims-ca.com

Web: www.ims-ca.com

Services: A, B

Integra Telecom

John M. O'Halloran

Phone: 952-746-7066

E-mail: john.oh@integratelecom.com

Web: www.integratelecom.com

Services: A, B, E

IntelliCare

Shelly Photiades

Phone: 207-771-2959

Web: www.intellicare.com

Services: A, B, C

InTouch Solutions

Greg Kurtz

Phone: 630-369-3230

E-mail: gregk@its-smartcalls.com

Web: www.its-smartcalls.com

Services: B, D

IVR Technology Group

Robert Highway

Phone: 800-438-1709, ext. 21

E-mail: bobh@ivrtechgroup.com

Web: www.ivrtechgroup.com

Services: D, E

Lana Call Center (United Arab Emirates)

Ibrahim Al-Sasi

Phone: +971-4-2617971 or +971-50-7180156

E-mail: manager@lanacenter.com

Web: www.lanacall.com

Services: A, B, C, D, E

Link To Success, Inc.

Jim Daughton

Phone: 800-541-LINK (5465)

E-mail: link@spacestar.net

Web: www.roimark.com/link

Services: A, B, C, D, E, F

LiveBridge

Chris DeLambo

Phone: 503-652-6000

E-mail: cdelambo@livebridge.com

Web: www.livebridge.com

Services: A, B

Micah Tek Inc.

Michael Jones

Phone: 800-303-4436, ext. 3104

E-mail: mjones@micahtek.com

Web: www.micahtek.com

Services: A

MphasiS BPO

John Bugh

Phone: 972-712-7426

E-mail: john.bugh@mphasis.com

Web: www.mphasis.com

Services: A, B, C, E, F

OKS-Ameridial Worldwide

Steve Trifelos

Phone: 800-445-7128, ext. 260

E-mail: trifelos@oksameridial.com

Web: www.oksameridial.com

Services: A, B, C, D, E, F

OSC Teleservices

Paula Wilkinson

Phone: 800-658-2143

E-mail: info@oscteleservices.com

Web: www.oscteleservices.com

Services: A, B, C, D, E, F

PharmaCare Specialty Pharmacy

Stephen Gissendanner

Phone: 800-238-7828

E-mail: sagissendanner@pharmacare.com

Web: www.pharmacare.com

Services: A, B, C, D

Perfexa Solutions

Todd Regan

Phone: 1-866-PERFEXA (737-3392)

E-mail: tregan@perfexa.com

Web: www.perfexa.com

Services: A, B, E, F

Performance Telemarketing, Inc.

Matthew Ahlers

Phone: 605-665-1552

E-mail: mcahlers@performancetm.com

Web: www.performancetm.com

Services: A, B, C, D

Phonologies (India) Private Limited

Prashant Lamba

Phone: +91-22-22029732

E-mail: prashant@phonologies.com

Web: www.phonologies.com

Services: A, B, D, E

Qinteraction

Tim Smith

Phone: +63-2-878-1500 (Philippines)

E-mail: timsmith@qinteraction.com

Web: www.qinteraction.com

Services: A, B, C, D, E, F

Quoquam, Inc

Sales

Phone: 805-578-9100

E-mail: info@quoquam.com

Web: www.quoquam.com

Services: A, B, C, D

RSA Solutions, Inc.

Cindy Heximer

Phone: 716-564-4631

E-mail: cindy.heximer@rsa.fiserv.com

Web: www.rsa-net.com

Services: A, B, C, D, E, F

S & D Marketing

Ron Brown

Phone: 267-254-5051

E-mail: ronbrown@sdmarketing.com

Web: www.sdmarketing.com

Services offered: A, B, C, D, E, F

Selway Group, Inc.

Stephen Matlock

Phone: 480-969-2350

E-mail: smatlock@email.com

Web: www.selwaygroup.com

Services: A, C, D, E, F

Sento Corporation

John Morgan

Phone: 801-772-1520

E-mail: john_morgan@sento.com

Web: www.sento.com

Services: A, B, D, E, F

Servit Consultanta SRL (Romania)

Claudiu Dumitrescu

Phone: +40723250477

E-mail: contact@romsourcing.com

Web: www.romsourcing.com

Services: B, C, E, F

Signius

Tamara Caponegro

Phone: 609-921-7450

E-mail: tamara.caponegro@signius.com

Web: www.signius.com

Services: A, B, C, D, E, F

SITEL Corporation

John Trocher

Phone: 410-203-2110

E-mail: john.trocher@sitel.com

Web: www.sitel.com

Services: A, B, C, D, E, F

Solus Telemarketing (South Africa)

Hamish Haddow

Phone: +27217131915

E-mail: hamish@solus.co.za

Web: www.solus.co.za

Services: A, B, C, D, E, F

Sound Telecom

Michael L. LaBaw

Phone: 425-392-3120

E-mail: mlabaw@sound-tele.com

Web: www.sound-tele.com, www.solaxis.com

Services: A, B, C, D, E, F

The Survey Center

Jay Ambrose

Phone: 508-477-7777

E-mail: jambrose@thesurveycenter.com

Web: www.thesurveycenter.com

Services: B, E

Sykes Enterprises, Inc.

Sales

Phone: 800-TO-SYKES

Web: www.sykes.com

Services: A, C, D, E, F

Synergy Solutions, Inc.

Lori Fentem

Phone: 602-296-1601

E-mail: Ilfentem@callsynergy.com

Web: www.synergysolutionsinc.com

Services: A, B, C, D

System Development Company of New Hampshire, Inc. (SDC)

Robin Davis

Phone: 603-629-4242

E-mail: rdavis@sdc-nh.com

Web: www.sdc-nh.com

Services: A, D, E

Talk2Rep Call Centers

Jim Ryan

Phone: 866-856-2Rep

E-mail: sales@talk2rep.com

Web: www.talk2rep.com

Services: A, B, C, D, E, F

TechTeam Global

Jim Hoen

Phone: 248-263-5644

E-mail: jhoen@techteam.com

Web: www.techteam.com

Services: A, B, C, D, E, F

Telacquire Marketing Group Inc.

Edward Soorany

Phone: 604-677-7780

E-mail: info@telacquire.com

Web: www.telacquire.com

Services: A, B, C, D, E, F

TelePartners

Mark Alexander

Phone: 800-482-5556

E-mail: mark@telepartners.com

Web: www.telepartners.com

Services: A, B, C, D, E, F

Teleperformance Group Inc. (Americas & Asia Pacific Management Office of the SR. Teleperformance Group)

Mark Pfeiffer

Phone: 786-437-3300

E-mail: info@tpgroupinc.com

Web: www.srteleperformance.com

Services: A, B, C, D, E, F

The Telephone Centre

Mike Foust

Phone: 336-574-3000

E-mail: mfoust@telectr.com

Web: www.telectr.com

Services: A, B, C, E

TeleRep

Joseph Simpkins

Phone: 800-638-2000

E-mail: jsimpkins@telerep.com

Web: www.telerep.com

Services: A, B, C, D, E, F

Telerx

Ron Abel

Phone: 800-2-TELERX

E-mail: solutions@telerx.com

Web: www.telerx.com

Services: A, C, D, E, F

TeleTech Holdings, Inc.

Julie Lucas

Phone: 800-TELETECH or 303-397-8100

E-mail: info@teletech.com

Web: www.teletech.com

Services: A, B, C, D, E, F

Telvista

Ayn Owens

Phone: 972-312-5109

E-mail: ayn_owens@telvista.com

Web: www.telvista.com

Services: A, C, D, E, F

TMONE: TOTAL Marketing One

Ethan Davis

Phone: 877-868-6738

E-mail: edavis@tmone.com

Web: www.tmone.com

Services: A, B, D, E, F

Touchstone Communications (U.S./Pakistan)

Mike Meyer

Phone: 817-255-4008

E-mail: mmeyer@touchstonebpo.com

Web: www.touchstonebpo.com

Services: A, B

TransData (Pakistan)

Masood

Phone: 213-291-1539 or +92-42-7520160

E-mail: masood@transdata.biz

Web: www.transdata.biz

Services: A, B, C, D, E, F

Unicall International, Inc.

Benjamin C. Harris

Phone: 330-864-9364

E-mail: bharris1118@neo.rr.com

Web: www.unicallinc.com

Services: A, B, D, E, F

Visions Marketing Services, Inc.

Allan Geller

Phone: 800-222-1577

E-mail: allan@vmsmkt.com

Web: www.wecloseloans.com

Services: A, B, C, D, E

Viteos Technologies Limited (U.S./India)

Lokesh Madan

Phone: 866-484-8367

E-mail: Imadan@viteos.com

Web: www.viteos.com

Services: A, B, C, D, E, F

Voice Mail Broadcasting Corporation

Brad Beebe

Phone: 877-840-8622

E-mail: bbeebe@vmbc.com

Web: www.vmbc.com

Services: A, B, D

West Corporation

Sales dept.

Phone: 800-841-9000

E-mail: sales@west.com

Web: www.west.com

Services: A, B, C, D

Xtent (a Valdel Group Company)

Michael Miller

Phone: 623-825-5439

E-mail: michael.miller@valdel-xtent.com

Web: www.valdel-xtent.com

Services: A, B, C, D, E, F

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