Company Profile

Our Company

In the 12 years since it was founded, Teleperformance USA has grown to become one of the largest contact center outsourcers in the US market. Teleperformance USA is part of the SR. Teleperformance Group, spanning 35 countries and ranked #2 worldwide as a leader in outsourced CRM solutions, with revenues of over $1 billion. It has also won recognition as one of the fastest-growing teleservices agencies in the United States, while maintaining its reputation as a quality-driven, client-focused outsourcing partner. The company continues to be managed by a stable and committed team of seasoned industry professionals led by Dominic Dato, CEO. These experts remain actively involved in managing the growth and ongoing success of client programs.

Services

Teleperformance USA provides full-service inbound customer care, sales, technical support and outbound teleservices, as well as fully automated interactive solutions via integrated processes tailored to meet the needs of each of its clients. The company has industry-specific experience across a range of business sectors, including:

* Financial Services: experience with a wide variety of programs certified by most major banks

* Telecommunications and Internet: wireless, broadband, cable, DSL, ISP, VOIP, long distance and local

* Technology: hardware/software sales, service and technical support

* Direct Response and Retail: catalog, internet sales and customer service experience with national retailers, catalogers and e-commerce leaders

* Travel: reservation services, frequent flyer and affinity programs

* Insurance Services: Over 300 licensed agents and 25,000 appointments with 10 major insurers

Teleperformance USA's model for Quality Assurance in production and servicing was certified ISO9002 in September 1999. The company is also implementing COPC as a means of further improving the service offered to its clients.

A Worldwide Footprint

Offshore: With centers in Canada, Mexico, Brazil, the Philippines, India, El Salvador and Argentina, Teleperformance USA offers its clients an unparalleled range of 'delocalized' customer management options for both English and Bilingual customer programs. All offshore programs are managed through a centralized relationship and systems infrastructure, including U.S.-based data processing, QA verification, reporting and transmissions, which together ensure that U.S. compliance and quality standards are met.

International: As a member of the SR. Teleperformance Group, Teleperformance USA forms part of a worldwide network of contact centers stretching across 35 countries in 5 continents. This global reach enables it to offer its clients truly global customer management solutions. SR. Teleperformance is currently ranked by Customer Inter@ction Solutions magazine[TM] as the #2 contact center outsourcer worldwide.

Unique Contact Center Capabilities

Teleperformance USA has developed a unique process, ESP[SM] (Enhanced Screen Pop), that combines the savings of automation with the human touch of live agents to provide a true hybrid call handling capability that will improve your customers' experience and your bottom line.

Teleperformance USA offers a unique combination of industry-specific expertise, operational efficiency and geographical coverage. Use it to your advantage--find out how Teleperformance USA can customize a call center solution to meet your needs.

Teleperformance USA

1991 South 4650 West

Salt Lake City, UT 84104

TEL: 800.431.5101 FAX: 801.908.5976

info@teleperformanceusa.com

www.teleperformanceusa.com