Small Business Resources, Business Advice and Forms from AllBusiness.com
 

Business Bloggers

How-to advice, analysis, and commentary from experts in all areas of business.

Customer Service Experience

Your relationship with your customers will make or break your business. Read up on how to improve your customer service, and see how other companies succeed or fail at this vital element of business.
Latest Posts

Four Reasons Why You Should Empower. Your. Employees.
November 23, 2009, 3:30 PM
Managers should definitely be there to support the front line. But a better way for managers to stay in touch with customers is to...

Don't Make The Mistake Of Thinking Your Customers Are All Like You
November 22, 2009, 2:10 PM
If you chose a particular customer support strategy years ago, is it still effective today?

Creating A Customer Service Course, Part 6: Remember Your ABCs
November 08, 2009, 10:55 AM
Now, in part six we continue this theme by taking it down to specific attitudes and behaviors as well as the importance of communicating with the customer.

Fleshing Out Your Social Media Strategy
November 06, 2009, 4:45 PM
John promises to expand on these 11 goals in future posts, but let me jump in here and either contribute to the discussion or muddy the waters, depending on your perspective.

Every Thing You Do Comes Back To You
October 26, 2009, 9:50 PM
I had some 'splainin' to do, as Ricky Ricardo would say.

Creating A Customer Service Course: Part 5: Identifying The Abilities Your Organization Values
October 23, 2009, 6:05 PM
We found in building our customer service course that we needed to discuss the abilities we expect staff to demonstrate.

Building A Customer Service Course, Part Four: The Relationship Between CRM And Customer Service
October 21, 2009, 5:30 PM
If you use a Customer Relationship Management (CRM) strategy, you should discuss how it relates to superior customer service.

Building The Business Case For Customer Service, Part 2
October 21, 2009, 6:00 AM
...your employees should have a clear understanding of why it’s important to deliver superior customer service...

Defining Moments, Creating Your Own Customer Service Course, Part 3
October 19, 2009, 1:55 PM
What are the components that create defining moments for your customers?

How To Create Your Own Customer Service Training Course, Part 1
October 19, 2009, 12:20 PM
This post is the first in a series that discusses the concepts we incorporated into our module. I will attempt to write these posts for two audiences, those who want to build a course, and those solely interested in the ...



Latest Comments in Customer Service Experience  posts

Glenn,

Thanks for reminding us of the need to understand our customers better and their level of tech orientation.

When it comes to social media, it's easy to get on the bandwagon of needing to implement supporting initiatives...which makes good sense if:

1. You know if and where your customers are active online, and

2. If social media engagement will attract them.

...
By: Kathy Herrmann on 11/23/09 at 1:13 PM
Don't Make The Mistake Of Thinking Your Customers Are All Like You
thank you for sharing this communication. I too have served the public sector in customer service and I have seen and heard some outlandish things. I also know that people are suffering more inside that just the service issues such as drug and alcohol addiction so we have to acknowledge that there may be more going on than meets the eye.
By: tndrugrehab on 11/3/09 at 12:59 PM
Every Thing You Do Comes Back To You
Hello Sir,

Your article serves as an enlightenment and a word of reminder to not just establish business with customers but rather cultivate a concern (reciprocal) relationship with them. Thanks Sir for bringing this out on time. It's really a big help. Many customer service expert always thinking about how to improve customer service? I think this white paper has some great ideas and stats for which they can be of good help. Readers may try it anytime: http://snurl.com/customerwhitepaper

More power to you Sir and keep on writing helpful articles. This website is highly recommended!
By: Herman on 10/27/09 at 3:22 AM
A Great Customer Experience Is No Guarantee That A Relationship Will Be Created
Thanks for leaving a comment, Rebecca.I'll look for that book.

Glenn ...
By: on 10/21/09 at 5:30 PM
Use This Tip To Reduce Your Email Clutter
Glenn- Great tips, I had not thought of moving all those newsletters directly to a folder. I also found fabulous advice and recommend, "The Hamster Revolution" by Mike Song Vicki Halsey, Tim Burress, and Ken Blanchard. The book includes great advice on content and email rules that help cut down on volume.
By: Rebecca Mazin on 10/16/09 at 8:45 AM
Use This Tip To Reduce Your Email Clutter

Interactive Blogger Map
Use our interactive map to figure out where Bloggers are located

View AllBusiness Bloggers in a larger map
Franchising Expert
mleonard_80
Ask Mark Leonard, Our
Franchising Expert,
Your Question
Small Business Expert
rlesonsky_80
Ask Rieva Lesonsky, Our
Small Business Expert,
Your Question
B2B Sales Expert
jkonrath_80
Ask Jill Konrath, Our
B2B Sales Expert,
Your Question
Business Travel Expert
krosen_80
Ask Ken Walker, Our
Business Travel Expert,
Your Question
Finance Expert
sthacker_80
Ask Sam Thacker, Our
Finance Expert,
Your Question
Invention Expert
Ask Stephen Key, Our
Expert on Licensing Your
Invention, a Question