How Do I Improve My Customer Service?

Customer service should be as routine as paying your bills. Remember that every contact with a customer -- whether it's by e-mail, phone, written correspondence, or face-to-face meeting -- leaves an impression. Use phrases like:

• "sorry to keep you waiting"
• "thanks for your order"
• "you're welcome"
• "it's been a pleasure helping you"

Never argue with a customer. Instead of focusing on what went wrong in a particular situation, concentrate on how to fix it.