Is your business website doing everything it can to make the sale? Here’s how to turn your website into an automated customer service rep.
In today’s competitive business environment, good customer service can be a differentiator between you and your competition. Heeding the following 10 basic rules will go a long way toward making your business a success.
Who better to recommend your product or service to potential buyers than those who know it best? Your current customers can be a huge help when it comes to getting you more business.
Customer feedback is an incredibly valuable commodity, but what happens when it contradicts the vision you have for your brand?
At some point a customer is going to disagree with you, oppose you, or argue with you. There’s a right way and a wrong way to have a disagreement with a customer.
“Over-the-top service” or OTTS is when every customer is offered an extremely high level of service. If spoiling your customers is something you’d like to do to separate yourself from the competition, here’s how.
Small businesses can compete with bigger companies by thinking strategically about growth-hacking tools to organize, manage, and keep business in accelerated drive mode.
As one of the most recognized brands in the world, Disney can teach all entrepreneurs a few things about succeeding in business.
If you are having trouble retaining customers at your brick-and-mortar store, you need to look beyond traditional reasons why. There are small things you can change today that will ensure people return.
If even Target’s social media account can get hacked, how safe is yours? These seven lessons from the Target troll will help you protect your company’s online reputation.