At some point a customer is going to disagree with you, oppose you, or argue with you. There’s a right way and a wrong way to have a disagreement with a customer.
“Over-the-top service” or OTTS is when every customer is offered an extremely high level of service. If spoiling your customers is something you’d like to do to separate yourself from the competition, here’s how.
Small businesses can compete with bigger companies by thinking strategically about growth-hacking tools to organize, manage, and keep business in accelerated drive mode.
As one of the most recognized brands in the world, Disney can teach all entrepreneurs a few things about succeeding in business.
If you are having trouble retaining customers at your brick-and-mortar store, you need to look beyond traditional reasons why. There are small things you can change today that will ensure people return.
If even Target’s social media account can get hacked, how safe is yours? These seven lessons from the Target troll will help you protect your company’s online reputation.
Learn how CRM software can give your small business the sales and customer service edge by making it easier to monitor and manage customer relationships.
A happy customer is one that will bring you business again and again, and cut down on your own efforts to attract new business. Here’s why customer loyalty is key for your brand’s success.
Do you want to make a ton of money in sales? Here’s how to make it happenit’s really quite simple.
Running your own call center can be a tricky business, but outsourcing it to an established and experienced organization can save you time and money.