Customer Service

And out of the double handful of restaurants on those blocks, three had hiring signs in the window. Hand written notes, asking for a chef, a server and a dishwasher.

A franchise that costs you a little can make you a lot -- if you follow these six tips.

For restaurants that are not open for lunch, and have minimal staff during the day, Open Table is a gift from the culinary Gods. Antiquated is the only way to describe a restaurant...

Apple announces it will begin selling Square readers, forever changing how small businesses accept credit cards

By the time some owners realize business has substantially decreased, the linen company has laundered all the linen many will ever need. And, it usually ends up filling shelves in the storage room....

If you want to increase your sales, first identify your customers' needs.

Menu item descriptions are as important as the ingredients in the dish. Menu writing is an art that needs to be done by the most creative person on your staff. It's copy writing...

This may be hard to swallow, but the only judge of whether your food is good, your restaurant enjoyable and your menu priced fairly are your customers. They are a nightly focus group...

It begins simply enough. The electric bill arrives and it is a few hundred dollars than the month before. The pasta entr?e – the most reasonable offering on the menu - gets bumped...

Make sure you're catering to your customer by offering the right Easter gift solutions

Surveys can provide small business owners with invaluable insight into the mood of your workplace and the morale of your staff.

Yes, in taxing times everyone should be able to eat – out – and enjoy themselves. Nobody needs a comforting meal and a well-made cocktail than the guy who has lingered over Turbo...

Mall vacancies are at their at highest level in 11 years. Now may be the time to open your store or additional locations

Restaurants produce their own micro climates of smells and fragrances. Last Sunday I stopped into a small local grocery store. Although their deli was in full swing, the smells wafting through the air...

Department and Discount stores will clean up at the cash register this Easter

Smart retailing means assessing your merchandise mix for greater sales.

With so much riding on your message, it is worth taking the time to organize it in a systematic and audience centered manner.

Denny's thoughts were simple – a good publicity stunt with a product that most people enjoy and eat frequently. It uncategorically wins the fatty meat with most appeal category and works across appetizer,...

Reviewing gross margin and discount reports can lead to greater profits