Customer Service

Crooked tablecloths and pictures send a message that someone isn't paying attention to details. And details, those small items frequently overlooked often mean more to customers than we realize.

The skill of teaming strong employees with less experienced or less talented employees is an art that good managers continually use to build a strong dining room team. Kitchen managers use the same...

Marketing has always been important to a restaurant's profitable success. But suddenly it may be the most important ingredient in any restaurant success story. And, with the marketing tools currently available, virtually without...

Restaurant staff training can never end if the doors are going to remain open to a dining room full of customers. And training doesn't just happen when employees are hired. Training must be...

Fine tuning your nightly specials to accommodate calorie counters is a magnificent way to let customers know you care. And, in many situations a dieting customer will spend more to stay on their...

Drive the deal with group coupon sites for greater impact

Today, marketing has become much easier and more affordable to implement. But it may take more than one broadcast - an email blast or a tweet - to perfect your campaign.

Every restaurant owner in the country will have to deal with and face the surcharge dilemma along with the price increases. As far as the increased pricing on product, there is little an...

For the most part, having Gill show up at your restaurant is tremendous for business. But in the review posted under Gastronomy in the April issue of VF, A.A. gives F's across the...

Creatively combining these tools can generate more leads and more repeat customers than depending on any single approach.

Sometimes a cold, hard look in the mirror is all it takes to amp up the energy for your concept

He was doomed from the onset. His menu reflected his creativity but his prices reflected Thomas Keller. His selection was inconsistent and the steps needed to produce the product were too extensive to...

The compliments were the catalyst for my diving head first into an ocean of turbulent waters, some deep, some shallow, but in the beginning, always hovering just over my head. Fortunately for me,...

And although the task may be an exciting challenge for pros like Flay and Chipotle founder, Steve Ells, funding alone is not the only component needed to open a successful restaurant. Interesting as...

Amazing new technologies draw customers into stores

Easy ways to diffuse your fear of asking for customers' information

When I walked in and asked for a menu to take with me, they didn't have any. The new owners only made enough copies of the menu to accommodate the menu holders for...

Getting a writer to write about you takes planning and time.

Putting all of your eggs in one basket may minimize your ability to weather retail's changing landscape