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Customer Service

Customer service can make or break your small business. From high-tech to high-touch, discover what it takes to always puts your customers first.

Today's Must Read
These days, a Google review can shape your business far more than a Google Ad. Learn simple ways you can encourage your customers to take the time to review your business online.
Deliver on your promises
Small business expert Denise O'Berry explains how perks used to keep customers coming back can actually backfire and send customers running away.
Are you running a small business in a small town? Small town marketing may require a different approach than that used by those "big city" small businesses.
The business leaders who strive to understand the customer experience are laying the foundation for long-term success and business excellence.
satisfied customer
It's official. Happy customers mean higher sales and more referrals. Here are five apps that will ensure your customers stay engaged, loyal, and happy.
Do you find it hard to be assertive when people ask for things you can't deliver? Learn how to say no to your customers, clients, and colleagues in a polite and professional manner.
Do you want short-term customers or customers who keep coming back? Here's how to build customer relationships that last for the life of your business.
At the peak, 30 percent of all call center jobs were being outsourced to other countries, but it has dropped to 12 percent. Here's what's driving this new "insourcing" trend.
Filed In: Sales & Marketing
Staying competitive in any industry requires a marketing strategy that revolves around customers. Are you listening to your clients?
customer support operator
Sometimes it's worthwhile to take a break from the statistics, graphs, and KPIs to focus on the things your customers want you to improve on.
Do the antics and smear campaigns of many political candidates annoy you? By watching how politicians turn off voters, small business owners can be better at avoiding the same results with their customers.
customer satisfaction
How can your small business win more customer loyalty? Ken Yancey of SCORE offers helpful tips.
Companies are now discovering that gamification techniques can be used to increase employee engagement and productivity.
Filed In: Sales & Marketing
There's no more convincing and effective way to attract new customers than positive comments from a satisfied existing customer on just how great you are.
customer reviews
With the continued growth of online customer reviews, reputation management has become increasingly more important for e-commerce businesses and startups.
Holding a notebook laptop
Online marketing is important--but it should be part of an overall marketing strategy to boost your business and serve your customers.
service concept
"Silence is golden" is a well-intentioned proverb, but it does not apply well to business. If you want to keep customers and clients happy, make sure to keep the lines of communication open.
happy customer
Every time you make a change in your business, it's an opportunity to touch base with your customers and reinvigorate the connection. It's not just common courtesy, it's good business practice!
Customer focus
Your customers want to be treated like human beings and not just dollar signs. Jason Delodovici shares 10 important rules all business owners should follow to keep clients smiling and satisfied.
How do you know when it's time to move on? Here are six warning signs of clients who bring more trouble than they are worth.

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Business Glossary

Definitions for: Customer Service Representative (CSR)
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

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