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Customer Service

Customer service can make or break your small business. From high-tech to high-touch, discover what it takes to always puts your customers first.

Today's Must Read
wow
As the old saying goes, "You never get a second chance to make a first impression." That's why it's so important to ensure that your service wows your customers from the get-go!
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failure
A good customer retention program is a lot like a successful long-term relationship. It requires a lot of time, effort, and commitment to make it work.
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scared-man
Any of these statements can haunt a small business for years. The trick: Avoid hearing them by staying keenly in tune with every move the customer makes.
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haunted
Filed In: Business Planning and Finance
Haunted businesses are everywhere. Recognize your "ghosts" and don't ignore them. They can help or hurt your success if you don't deal properly with them.
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 smiley emotican
When bringing a product or service to market it's important to consider the customer experience -- what will they be thinking about your offering 180 days after they purchase it?
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We care
Simple gestures of kindness can bring big returns in business. They help you distinguish yourself from others and get you through closed doors.
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couples therapy
Filed In: Sales & Marketing
Leaving your loyal customers out in the cold is like neglecting a relationship. Here's how to use loyalty marketing to retain those important relationships.
Experts
Question mark
Constantly seeking feedback from your customers is a great way to learn how to market your business more effectively.
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team holding hands
If you build a positive work environment for your employees, it will be much easier for them to be especially kind to your customers. It all starts with your team.
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mother
Being able to crawl inside the heads of your customers is one sure way to get your business going in the right direction. Here are seven surefire ways to know your customers better.
Experts
Hotel service bell
Are you up against bigger competitors? You may have the upper hand in one important area: customer service. Here are six ways you can play up your advantage.
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Business call
Filed In: Sales and Sales & Marketing
No response from sales prospects is more indifferent than "We're happy with our current supplier." Here are 10 ways to turn these situations into hot leads.
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ask us
Keeping customers happy is one of the most profitable strategies a business should follow, and it starts by hiring employees focused on customer service.
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Suggestion box
No matter what type of business you run, it's important to encourage customer feedback. Here's why the good old suggestion box will never become obsolete.
Experts
customer-question
A customer becomes a customer when they buy a product or sign a contract. John Jantsch argues this view might be missing the bigger reality.
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Smile
In any business, customer service is the key to success and there's more to it than just being nice to your customers.
Experts
shy businessman
Filed In: Sales and Sales & Marketing
Think you're too shy to grow your business? Here are five reasons why some introverts are the most successful at sales.
Experts
excellent
Although quality and value may bring in a customer for their first visit, it's great service that brings them back. Delivering authentic, excellent service is the best way to build sales and profits.
Experts
raving fans
Small business expert Denise O'Berry explains how you can take a not-so-stellar customer situation and turn it around.
Experts
Deliver on your promises
Small business expert Denise O'Berry explains how perks used to keep customers coming back can actually backfire and send customers running away.
Experts

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Business Glossary

Definitions for: Customer Service Representative (CSR)
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

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