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Customer Service

Customer service can make or break your small business. From high-tech to high-touch, discover what it takes to always puts your customers first.

Today's Must Read
mechanic and client
Small business expert Denise O'Berry discusses how you can actually train your customers to spend their hard-earned cash with your business.
Coin counting miser
If a Scrooge client is scaring the dickens out of you, a visit from the Spirits of Business Past, Present, and Future will make them as sweet as Tiny Tim.
Giving a thoughtful gift to your clients is a great way to show your appreciation of them. Nellie Akalp shares smart tips to help make the process easier this year.
Chargeback management is complex; unfortunately, there are no quick-fix strategies that will totally eliminate your risk. If you sell things online, take heed of these prevention tactics.
loyalty program
Would your business benefit from a loyalty program? If you're wondering where to start and how to get your customers to participate, read on.
Thank you
How do you feel when someone genuinely appreciates you for your efforts? It feels nice and warm, doesn't it? That's the kind of feeling you want customers and clients to associate with you.
Happy customer
Treating customers like people and showing you enjoy interacting with them are customer service qualities that will have happy customers coming back.
Businessman wearing a dunce hat
Filed In: Sales and Sales & Marketing
They say kids say the darndest things. I disagree. I think some salespeople say the stupidest things. Here are a few of the stupid things I've heard salespeople say to customers.
Filed In: Mobility and Technology
If you think that mobile apps are solely for big name brands, you're wrong. Learn some of the concrete benefits of building a mobile app for your small business.
As the old saying goes, "You never get a second chance to make a first impression." That's why it's so important to ensure that your service wows your customers from the get-go!
A good customer retention program is a lot like a successful long-term relationship. It requires a lot of time, effort, and commitment to make it work.
Any of these statements can haunt a small business for years. The trick: Avoid hearing them by staying keenly in tune with every move the customer makes.
Filed In: Business Planning and Finance
Haunted businesses are everywhere. Recognize your "ghosts" and don't ignore them. They can help or hurt your success if you don't deal properly with them.
 smiley emotican
When bringing a product or service to market it's important to consider the customer experience -- what will they be thinking about your offering 180 days after they purchase it?
We care
Simple gestures of kindness can bring big returns in business. They help you distinguish yourself from others and get you through closed doors.
couples therapy
Filed In: Sales & Marketing
Leaving your loyal customers out in the cold is like neglecting a relationship. Here's how to use loyalty marketing to retain those important relationships.
Question mark
Constantly seeking feedback from your customers is a great way to learn how to market your business more effectively.
team holding hands
If you build a positive work environment for your employees, it will be much easier for them to be especially kind to your customers. It all starts with your team.
Being able to crawl inside the heads of your customers is one sure way to get your business going in the right direction. Here are seven surefire ways to know your customers better.
Hotel service bell
Are you up against bigger competitors? You may have the upper hand in one important area: customer service. Here are six ways you can play up your advantage.

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Business Glossary

Definitions for: Customer Service Representative (CSR)
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

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