Customer Service
Customer service can make or break your small business. From high-tech to high-touch, discover what it takes to always puts your customers first.
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1-20
of 3282 related articles
Today's Must Read
By John Jantsch |
Filed In:
Sales & Marketing
Want to turn your customers into committed partners? The best plan is to walk through every step of your marketing process -- backwards.
Blog Post
By Karen Leland |
Filed In:
Advertising, Marketing & PR
and
Sales & Marketing
As e-books hit the mainstream, more businesses are using them to put a fresh new spin on their traditional marketing and customer service strategies.
article
By Tim Devaney and Tom Stein |
Filed In:
Innovation
and
Operations
New plug-and-pay smartphone card readers make it easier (and cheaper) for merchants to accept credit cards.
article
By Jonathan Farrington |
Filed In:
Sales & Marketing
Did you know that one unhappy customer tells 10 to 15 others about their experience? If it’s really bad they’ll tell the whole world.
Blog Post
By Glenn Ross |
Filed In:
Customer Service
and
Sales & Marketing
If you're collecting customer data, you need a strategy that addresses these three factors.
Blog Post
By Glenn Ross |
Filed In:
Customer Service
and
Sales & Marketing
Your customer experience strategy needs the active support of all departments.
Blog Post
By AllBusiness News Staff |
Filed In:
AllBusiness Daily News
The decision should be a wake-up call for small retailers that haven't embraced fast-changing consumer expectations.
Blog Post
By Nick Armstrong |
Filed In:
Advertising, Marketing & PR
and
Sales & Marketing
All it takes is one good story to sell a client. But that's one story more than many small-business owners have to tell.
Blog Post
Filed In:
Customer Service
and
Sales & Marketing
Want to turn around a bad customer experience? Start with these 10 ideas, and watch your business reputation -- and your profits -- start to soar.
slideshow
By Glenn Ross |
Filed In:
Customer Service
and
Sales & Marketing
If your Web site and online campaigns aren't optimized for mobile users, you may be losing customers.
Blog Post
By John Jantsch |
Filed In:
Sales & Marketing
Adding value isn't about building a better mousetrap, says John Jantsch. It's all about giving customers an experience they can't get anywhere else.
Blog Post
By Fredric Paul |
Filed In:
Advertising, Marketing & PR
and
Sales & Marketing
The holidays aren't just about maximizing sales, they're also about contributing to your community. That's good for everyone, including your business.
Blog Post
By Gini Dietrich |
Filed In:
Advertising, Marketing & PR
and
Sales & Marketing
From email marketing to social commerce, here are 10 hot trends that every tech-savvy small business owner should be following in 2012.
Blog Post
By Glenn Ross |
Filed In:
Customer Service
and
Sales & Marketing
Even Boomers (like me) are using online reviews more and more. Ignore this form of business feedback at your own peril.
Blog Post
By John Foley |
Filed In:
Customer Service
and
Sales & Marketing
Bistro Jeanty shines bright in a town of culinary stars. Its secret ingredient: Hands-on ownership and a keen eye for perfection.
Blog Post
By Tim Devaney and Tom Stein |
Filed In:
Franchising
Wendy's turns Twitter to a good cause, but McDonald's recent foray into social media doesn't turn out quite as well.
Blog Post
By Guest Blogger |
Filed In:
Sales & Marketing
Getting involved with your community can be a great way to promote your business. Here are three easy, low-cost ways to get started.
Blog Post
By Tim Devaney and Tom Stein |
Filed In:
Business Planning
and
Finance
Google knows every move we make online. Which means businesses thinking about dropping AdWords in favor of social media marketing should think twice.
Blog Post
By AllBusiness News Staff |
Filed In:
AllBusiness Daily News
Amazon.com is paying customers to scan competitors' product prices. Some see the move as an outright attack on brick-and-mortar retailers.
Blog Post
By Gini Dietrich |
Filed In:
Advertising, Marketing & PR
and
Sales & Marketing
Customer complaints are a fact of life -- especially on the Web. Here's what you can do to turn them from liabilities into opportunities for your small business.
Blog Post
1-20
of 3282 related articles
