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Customer Service

Customer service can make or break your small business. From high-tech to high-touch, discover what it takes to always puts your customers first.

Today's Must Read
Smile
In any business, customer service is the key and there's more to it than just a smiling face.
Experts
shy businessman
Filed In: Sales and Sales & Marketing
Think you're too shy to grow your business? Here are five reasons why some introverts are the most successful at sales.
Experts
excellent
Although quality and value may bring in a customer for their first visit, it's great service that brings them back. Delivering authentic, excellent service is the best way to build sales and profits.
Experts
raving fans
Small business expert Denise O'Berry explains how you can take a not-so-stellar customer situation and turn it around.
Experts
Deliver on your promises
Small business expert Denise O'Berry explains how perks used to keep customers coming back can actually backfire and send customers running away.
Experts
small-town
Are you running a small business in a small town? Small town marketing may require a different approach than that used by those "big city" small businesses.
Experts
Excellent
The business leaders who strive to understand the customer experience are laying the foundation for long-term success and business excellence.
Experts
customer-reviews
These days, a Google review can shape your business far more than a Google Ad. Learn simple ways you can encourage your customers to take the time to review your business online.
Experts
satisfied customer
It's official. Happy customers mean higher sales and more referrals. Here are five apps that will ensure your customers stay engaged, loyal, and happy.
Experts
No
Do you find it hard to be assertive when people ask for things you can't deliver? Learn how to say no to your customers, clients, and colleagues in a polite and professional manner.
Experts
Happy-Multiracial-Businesspeople
Do you want short-term customers or customers who keep coming back? Here's how to build customer relationships that last for the life of your business.
Experts
call-center
At the peak, 30 percent of all call center jobs were being outsourced to other countries, but it has dropped to 12 percent. Here's what's driving this new "insourcing" trend.
Experts
customer support operator
Sometimes it's worthwhile to take a break from the statistics, graphs, and KPIs to focus on the things your customers want you to improve on.
Experts
focus
Filed In: Sales & Marketing
Staying competitive in any industry requires a marketing strategy that revolves around customers. Are you listening to your clients?
Experts
Politician
Do the antics and smear campaigns of many political candidates annoy you? By watching how politicians turn off voters, small business owners can be better at avoiding the same results with their customers.
Experts
customer satisfaction
How can your small business win more customer loyalty? Ken Yancey of SCORE offers helpful tips.
Experts
excited-team
Companies are now discovering that gamification techniques can be used to increase employee engagement and productivity.
Experts
any-comments
Filed In: Sales & Marketing
There's no more convincing and effective way to attract new customers than positive comments from a satisfied existing customer on just how great you are.
Experts
customer reviews
With the continued growth of online customer reviews, reputation management has become increasingly more important for e-commerce businesses and startups.
Experts
Holding a notebook laptop
Online marketing is important--but it should be part of an overall marketing strategy to boost your business and serve your customers.
Experts

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Business Glossary

Definitions for: Customer Service Representative (CSR)
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

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