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Customer Service

Customer service can make or break your small business. From high-tech to high-touch, discover what it takes to always puts your customers first.

Today's Must Read
working on laptop computer
Running a home-based business has obvious benefits for you, but it also has benefits for your customers. Find out what they are.
Social customer service is vital for every business and personal brand. Here are questions to reveal your readiness to take your brand online.
businessman on rocket
It's always easier to keep an existing customer than it is to find a new one. Apps are a great way to boost your customers' loyalty and keep them coming back for more.
poor customer service
Retailers are losing customers daily because they are failing to get the basics right. See why you're putting your customers off, and how you can win them back.
customer service
Denise O'Berry discusses how great customer service can turn casual customers into devoted fans who will send their friends your way.
It's so easy for a small business owner to get in a rut doing the same thing day in and day out. Here are 10 tips to make a significant difference tomorrow.
Customer Satisfaction Sketch Notes
Making customers happy is essential if you want to grow your business. And it takes less effort than you'd think.
serving customers
Do you know what your employees are saying to your customers? Here are steps you can take to make sure your team members are handling customers the way you want them to.
Sugar cubes
Filed In: Sales and Sales & Marketing
Not getting enough sugar from your prospective customers? Here are ideas for sweetening the deal in ways that will melt the heart of even the toughest buyer.
Mystery businesswoman
Many business owners treats customers differently than they treat prospects. Dr. Richard Weinberger discusses the negative aspects of this philosophy.
Shaking hands
Do your customers trust you? Small business expert Denise O'Berry shares seven tactics you can use to build up customer confidence.
love letter
If you want to make your customers fall so in love with your company that they want to write you love notes, you need to deliver the following.
yelp logo
Are you living in fear of Yelp? Stop worrying about negative reviews of your business and start harnessing Yelp's power to attract new customers.
speaking with client
Filed In: Sales & Marketing
Offering a free consulting service can be a smart way to grow your customer base; however, it can sometimes take a little work to convince customers that they need your help.
happy employee
Customers are difficult to obtain, yet so easy to lose. Following up with customers after a sale is a low-cost, efficient way to solidify a good relationship and learn what customers want.
Is "quality" just a buzzword in your company? Here are three tips to ensure you are doing more than just going through the motions when it comes to quality.
great service
Are you totally in tune with your customers? Small business expert Denise O'Berry shares three questions you should ask to make sure your target market feels special.
assisting a customer
Are your services simply a "one-shot deal" for your customers with no room for follow-on and repeat business? Here's how to expand your products and services so your customers return time and again.
Gaining new clients is one of a business's biggest challenge. So rather than taking more time to constantly look for new customers, put more energy into keeping the ones you have....
Filed In: Sales & Marketing
When your business is in danger of becoming just a local showroom for online retailers, it's time to fight back. These tactics will help you outsmart the smartphone shoppers.

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Business Glossary

Definitions for: Customer Service Representative (CSR)
Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

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