Sat, 21 Nov 2009 22:36:15 PST http://www.allbusiness.com/marketing/strategic-marketing/3992-1.html AllBusiness.com - Smart Marketing with Customer Loyalty en-us Copyright 1999-2009 AllBusiness.com All Rights Reserved. http://www.allbusiness.com/asset/image/general_site_image/3472344.gif http://www.allbusiness.com/marketing/strategic-marketing/3992-1.html 46 144 http://www.allbusiness.com/company-activities-management/operations-customer/13155301-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13155301-1.html Logically we know when customers complain, they're giving us useful information. But emotionally we don't like to hear it. Especially since some customers tend to be a little rough about how they deliver their feedback. And employees are often tired of ... Thu, 08 Oct 2009 10:20:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13085981-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13085981-1.html Customer Service Week is a time to honor and celebrate the spirit of customer service in our organizations. Here are 7 things you can do to both honor ... Fri, 02 Oct 2009 06:05:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13085972-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13085972-1.html Improving customer service can increase your revenue and profits. Depending on your business, increasing customer loyalty will increase one or more of these three aspects ... Thu, 01 Oct 2009 04:20:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13085977-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13085977-1.html You might call it a brand promise. You might call it your Customer Service Standards. Some companies call it a customer promise. I call it a Unified Message. What you call it is not as important as what you do with it. Use it to tell your story. It tells people why they should do business with you. And it helps them know what to expect when they do business with you. Thu, 10 Sep 2009 04:30:00 GMT http://www.allbusiness.com/marketing-advertising/marketing-techniques-customer/13085976-1.html http://www.allbusiness.com/marketing-advertising/marketing-techniques-customer/13085976-1.html A great way to serve your customers is to engage them. Get to know them. Learn who they are, what they think and how they’d like to work with you. Some studies suggest this is one of the most important things you can do to increase customer retention. I like companies that engage their customers because it means they care and they’re smart. Wed, 02 Sep 2009 04:25:00 GMT http://www.allbusiness.com/technology/software-services-applications-internet-social/13085980-1.html http://www.allbusiness.com/technology/software-services-applications-internet-social/13085980-1.html When we think of good or bad customer service we don’t always consider search engines. Maybe that’s because they are free services. And we rarely have direct contact with an employee as we use a search engine. So we see them in a different context than, say, a coffee shop or an auto dealer. But search engines, like any business, do ... Thu, 27 Aug 2009 04:30:00 GMT http://www.allbusiness.com/company-activities-management/management-best-practices/12400964-1.html http://www.allbusiness.com/company-activities-management/management-best-practices/12400964-1.html The fun folks at Twitter have done the business world a(nother) huge favor. First, as we all know, they created Twitter. And most of us know there’s a lot of value in Twitter. It’s just not always 100% obvious to us. It’s so new we often wonder (at least I do) What else can I do with this to help make my business run better? So Twitter has given us some help... Fri, 24 Jul 2009 02:45:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/12400949-1.html http://www.allbusiness.com/company-activities-management/operations-customer/12400949-1.html Recently I reached out indirectly to several large companies. As a customer I've had less than desirable experiences and I wanted to let them know. But neither of them make it easy to offer feedback. A visit to each of their websites reveals no quick and convenient way to communicate. No phone numbers, no email address and no "Contact Us" links, buttons or forms. So I delivered my message using ... Tue, 07 Jul 2009 09:05:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/12400947-1.html http://www.allbusiness.com/company-activities-management/operations-customer/12400947-1.html Long term, sustainable increases in customer loyalty require trusting relationships between customer and companies. As a customer, I'll keep doing business with you if I believe your goal is to help me. The more I trust you, the easier it is for me to believe you're in business to help. The two go together like ... Mon, 06 Jul 2009 09:00:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/12400946-1.html http://www.allbusiness.com/company-activities-management/operations-customer/12400946-1.html In the world of customer service, you need to get better or you'll fall behind. The Disney organization is well known as a ... Fri, 03 Jul 2009 08:55:00 GMT