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					<title>Do You Get Free Technical Support When You Buy a Computer or Software?</title> 
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					<description>Most hardware or software manufacturers will try to solve your problem without it costing you more.
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					<pubDate>2004-11-06</pubDate> 
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					<title>How Do You Know If You're Getting Good Tech Support Advice?</title> 
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					<description>You may get better help from a free Web site than from a tech support line that charges by the minute!
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					<pubDate>2004-11-05</pubDate> 
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					<title>Support and Upgrades: Determining the Real Cost of Software</title> 
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					<description>Many consultants estimate that support expenses are 40 to 60 percent of an application&apos;s total cost.
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					<pubDate>2004-11-21</pubDate> 
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					<title>Tech@Work</title> 
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					<description>Read the latest tips and discussions on business technology from advisor Russell Shaw.
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