Sun, 22 Nov 2009 20:08:19 PST http://www.allbusiness.com/sales/customer-service/2976306-1.html AllBusiness.com - Customer Service en-us Copyright 1999-2009 AllBusiness.com All Rights Reserved. http://www.allbusiness.com/asset/image/general_site_image/3472344.gif http://www.allbusiness.com/sales/customer-service/2976306-1.html 46 144 http://www.allbusiness.com/company-activities-management/management-personal/7395610-1.html http://www.allbusiness.com/company-activities-management/management-personal/7395610-1.html Call center -- or contact center -- services are now within reach for many small businesses. Look into your options for fully or partially outsourcing call center services, or learn about the key components of call center technology to guide you toward setting up your own call center. http://www.allbusiness.com/sales/customer-service/10783-1.html http://www.allbusiness.com/sales/customer-service/10783-1.html Let Glenn Ross share his expert insight on achieving customer service excellence. http://www.allbusiness.com/sales/customer-service/1023-1.html http://www.allbusiness.com/sales/customer-service/1023-1.html Follow these customer service "rules of thumb" to win your customers over for life. 2004-11-16 http://www.allbusiness.com/sales/customer-service/2653-1.html http://www.allbusiness.com/sales/customer-service/2653-1.html Selling online? Here are some guidelines for providing great customer service in an e-commerce environment. 2005-01-23 http://www.allbusiness.com/management/personal-business-support-services-travel/11575871-1.html http://www.allbusiness.com/management/personal-business-support-services-travel/11575871-1.html It’s Monday and I feel a rant coming on. It’s a good one, too. Faithful readers know full well how I feel about the TSA. Well, I wrote them a letter today and I even included a dollar of my hard-earned money as a donation in hope that someday, if we all give, they could hire some people who are smart enough to know that two plus two does not equal "Chicken" Here's the letter in its entirety. 2008-09-29 http://www.allbusiness.com/technology/software-services-applications-internet-social/6629322-1.html http://www.allbusiness.com/technology/software-services-applications-internet-social/6629322-1.html The TSA is a joke to most business travelers, right? We've all seen them wave people through while fiddling with their cell phones; frisk little old ladies; and strip search children. Well you might be interested to note that they've started a blog to tell you what a wonderful job they're doing! 2008-02-06 http://www.allbusiness.com/business-travel/4974183-1.html http://www.allbusiness.com/business-travel/4974183-1.html What's the craziest flight you've ever taken? My last one was so nuts, I retreated to the back to discuss life in the air with the lead flight attendant. 2007-12-10 http://www.allbusiness.com/transportation/air-transportation-aviation-security/11798470-1.html http://www.allbusiness.com/transportation/air-transportation-aviation-security/11798470-1.html If we have millions of dollars to invest in x-ray goggles, then why can't we invest that money in profile training? Very large in airports in dangerous countries, whose security has never been compromised, can attest to the effectiveness of terrorist profiling. 2009-03-04 http://www.allbusiness.com/operations/business-travel/4890749-1.html http://www.allbusiness.com/operations/business-travel/4890749-1.html It's not every flight that brings the kind of cross-cultural mishaps that I experienced, but we all need to be more courteous and aware of our fellow passengers. Here's my list of "courteous ways to achieve harmony and bliss on the airplane." 2007-09-14 http://www.allbusiness.com/travel-hospitality-tourism/traveler-safety-security/11717224-1.html http://www.allbusiness.com/travel-hospitality-tourism/traveler-safety-security/11717224-1.html The TSA has been complaining lately that passengers don't give them enough respect. Their solution: new uniforms and badges. 2008-12-15 http://www.allbusiness.com/environment-natural-resources/pollution-monitoring/8518949-1.html http://www.allbusiness.com/environment-natural-resources/pollution-monitoring/8518949-1.html Here's a unique look at the emergency card and the humor that sits in the seat pocket right in front of you! 2008-04-16 http://www.allbusiness.com/management/personal-business-support-services-travel/11550487-1.html http://www.allbusiness.com/management/personal-business-support-services-travel/11550487-1.html Good hydration for a traveler is paramount. The more I think about the fact that the TSA can take any liquid they want away from me, the more it bothers me. 2008-09-26 http://www.allbusiness.com/management/personal-business-support-services-travel/11548512-1.html http://www.allbusiness.com/management/personal-business-support-services-travel/11548512-1.html If the TSA hasn't broken any of your property during a search, they will. It's as inevitable as death or taxes. It will help you to know that there's a form you can fill out -- but your claim won't be processed very quickly unless you collect the proper data, and lots of it! 2008-09-17 http://www.allbusiness.com/transportation/air-transportation-airports/10063282-1.html http://www.allbusiness.com/transportation/air-transportation-airports/10063282-1.html A lot of airport workers have become "hardened" over the years and it's easy to understand why. 2008-05-21 http://www.allbusiness.com/operations/business-travel/4941784-1.html http://www.allbusiness.com/operations/business-travel/4941784-1.html In a laboratory somewhere (probably a marketing "think tank" filled with motivational posters), someone asked the question, "How hard can it be to pre-screen frequent travelers and waste less of their time?" 2007-09-19 http://www.allbusiness.com/company-activities-management/management-personal/5004674-1.html http://www.allbusiness.com/company-activities-management/management-personal/5004674-1.html This list will help you recognize when you've breached the frequent-traveler threshold and when you might want to take a look at slowing down a bit. 2008-01-01 http://www.allbusiness.com/operations/business-travel/4967450-1.html http://www.allbusiness.com/operations/business-travel/4967450-1.html You may have noticed, there are different "tiers" of hotels within the major hotel chains. You could stay at a Courtyard by Marriott for a reasonable rate, and for a bit more, you could stay at a Marriott Towers. Then there's the grand-daddy of the Marriott hotel chain is the J.W. Marriott. 2007-09-24 http://www.allbusiness.com/marketing-advertising/marketing-advertising/13422281-1.html http://www.allbusiness.com/marketing-advertising/marketing-advertising/13422281-1.html Social media tools available now are creating tremendous transparency, and as social media gains acceptance youll find more of your customers are leaning on referrals from friends. One of the latest trends to enhance capability is the use of video testimonials, particularly by technology companies. 2009-11-18 http://www.allbusiness.com/company-activities-management/operations-customer/12268791-1.html http://www.allbusiness.com/company-activities-management/operations-customer/12268791-1.html The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. 2009-03-23 http://www.allbusiness.com/sales/customer-service/3985-1.html http://www.allbusiness.com/sales/customer-service/3985-1.html Avoid these common mistakes and strengthen your position in a competitive market. 2005-05-05 http://www.allbusiness.com/3471999-1.html http://www.allbusiness.com/3471999-1.html 3471403 ...