Fri, 20 Nov 2009 18:04:32 PST http://www.allbusiness.com/sales/customer-service/10783-1.html AllBusiness.com - Customer Service Experience en-us Copyright 1999-2009 AllBusiness.com All Rights Reserved. http://www.allbusiness.com/asset/image/general_site_image/3472344.gif http://www.allbusiness.com/sales/customer-service/10783-1.html 46 144 http://www.allbusiness.com/company-activities-management/operations-customer/13411382-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13411382-1.html Now, in part six we continue this theme by taking it down to specific attitudes and behaviors as well as the importance of communicating with the customer. Sun, 08 Nov 2009 10:55:00 GMT http://www.allbusiness.com/marketing-advertising/marketing-techniques-media/13403750-1.html http://www.allbusiness.com/marketing-advertising/marketing-techniques-media/13403750-1.html John promises to expand on these 11 goals in future posts, but let me jump in here and either contribute to the discussion or muddy the waters, depending on your perspective. Fri, 06 Nov 2009 04:45:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13302408-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13302408-1.html I had some 'splainin' to do, as Ricky Ricardo would say. Mon, 26 Oct 2009 09:50:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13281747-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13281747-1.html We found in building our customer service course that we needed to discuss the abilities we expect staff to demonstrate. Fri, 23 Oct 2009 06:05:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13260262-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13260262-1.html If you use a Customer Relationship Management (CRM) strategy, you should discuss how it relates to superior customer service. Wed, 21 Oct 2009 05:30:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13241261-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13241261-1.html ...your employees should have a clear understanding of why it’s important to deliver superior customer service... Wed, 21 Oct 2009 06:00:00 GMT http://www.allbusiness.com/food-beverage/restaurants-food-service/13241264-1.html http://www.allbusiness.com/food-beverage/restaurants-food-service/13241264-1.html What are the components that create defining moments for your customers? Mon, 19 Oct 2009 01:55:00 GMT http://www.allbusiness.com/company-activities-management/operations-customer/13241258-1.html http://www.allbusiness.com/company-activities-management/operations-customer/13241258-1.html This post is the first in a series that discusses the concepts we incorporated into our module. I will attempt to write these posts for two audiences, those who want to build a course, and those solely interested in the concepts of customer service. Mon, 19 Oct 2009 12:20:00 GMT http://www.allbusiness.com/company-activities-management/operations/13205032-1.html http://www.allbusiness.com/company-activities-management/operations/13205032-1.html This technique helps me stay focused and allows me to spend more time on what’s truly important. Thu, 15 Oct 2009 08:50:00 GMT http://www.allbusiness.com/technology/software-services-applications-markup/13125793-1.html http://www.allbusiness.com/technology/software-services-applications-markup/13125793-1.html Unless you’re in the same business as United, a viral campaign such as this could cripple your brand and harm your cash flow much more so that it seems to have impacted UA. Tue, 06 Oct 2009 07:05:00 GMT