Business Editors

SAN FRANCISCO--(BUSINESS WIRE)--Sept. 7, 2000

Pets.com (Nasdaq:IPET), the leading online retailer for pet related products, information and services today announced the opening of a new customer service call center in Greenwood, Indiana, where the company has a distribution center. Pets.com relocated the majority of its customer service workforce to Indiana to lower the company's operating costs while providing its customers with enhanced service at the same time.

The new customer service call center is situated near the company's Midwest distribution center, where rent, wages and other operating costs are much lower than in the San Francisco Bay Area where the company is headquartered. Moving the majority of the company's customer service workload to the middle of the country is consistent with the company's goal of reducing operating costs, and Pets.com believes the move will reduce calling costs to the eastern and midwestern sections of the United States. In addition, with the call center located in the Central time zone service agents will better be able to respond more quickly to customer needs in all parts of the country.

"We are very excited to be in Greenwood with its high-quality, reliable employee base," said Diane Hourany, vice president, Customer Service. "With customer service and distribution centers in both Indiana and California, we're expanding our presence nationally and giving our customers the high quality service they deserve. At the same time, we're increasing the scalability of our call center facilities, lowering our customer service operating costs and enhancing our existing high-quality customer service. Pets.com created an award-winning customer-focused Web site, and we believe our new Indiana call center facility will allow us to provide the highest levels of customer service to coincide with outstanding experience and ease-of-use our customers find online," Hourany continued.

With both facilities located in Greenwood, the company expects to share resources and cross-train employees, which Pets.com believes will lead to increased operating efficiencies and higher quality service. Pets.com also believes the move will help shorten the company's path to profitability.

The new customer service call center is expected to handle the majority of all Pets.com customer contacts. Pets.com will maintain a small customer service call center within its San Francisco headquarters.

Pets.com (Nasdaq:IPET) is a leading online provider of pet products, information and resources. The company offers a broad and growing product selection, comparing favorably to the product selection of pet superstores, specialty stores and grocery stores to offer customers a convenient, one-stop shopping experience. In addition, at Pets.com, pet owners can find authoritative information from pet experts and veterinarians, community at Pets.com's message boards, and resources with Pets.com's database of veterinarians, pet sitters and more. Pets.com delivers on its commitment to consumers through its in-house fulfillment, customer service, merchandising, editorial, design and technology operations. Pets.com is led by a team of e-commerce and pet industry experts and enjoys backing from key investors, including Amazon.com and GO.com. Pets.com is based in San Francisco, CA.

Cautionary Statement:

Except for the historical information contained herein, the matters discussed in this press release are forward-looking statements within the meaning of Section 21(e) of the Securities Exchange Act of 1934 that involve risks and uncertainties that could cause Pets.com's actual results to differ materially from those contained in such forward-looking statements. Accordingly, you should not place undue reliance on these forward-looking statements, which apply only as of the date of this press release. Potential risks and uncertainties include, without limitation, Pets.com's limited operating history, history of losses, significant fluctuations in operating results, dependence on building its brand and attracting a large number of potential customers, reliance on increasing its product distribution capacity, dependence on its relationships with Amazon.com, Go.com, Discovery.com, Safeway Inc. and other strategic relationships, dependence on suppliers for products and carriers to ship products to customers, intense competition in the pet retail and e-commerce market, and competitive pricing pressures. These and other risks are described in detail in Pets.com's Prospectus dated February 10, 2000, and in Pets.com's other filings with the Securities and Exchange Commission. Pets.com does not undertake any obligations to publicly update any forward-looking statements to reflect events or circumstances after the date on which any such statement is made or to reflect the occurrence of unanticipated events.