Get in Charge of Your Chargebacks

A printed compliance manual is vital, but it need not be the only way you communicate your requirements to suppliers. “Besides pro­viding routing manuals to vendors,” Jose Li, retail and e-commerce

Merchants can also provide more-detailed information during the quarterly reviews that many of them schedule with vendors to dis­cuss performance. “Some of these discussions may revolve around routing-guide compli­ance,” Li says. “It makes sense [for vendors] to pay attention to this information.”

In addition to ensuring that your vendors know what you expect of them, you have to communicate the information to everyone in your organization who is involved in activities that impact compliance and make sure all updates are passed along to them.

Minding the businesses
If you’re a business-to-business merchant that acts as a vendor to resellers, not only do you need to learn about the changes introduced by your clients, but you also need to integrate the changes into your own systems.