I'll bet you dinner that you're not using all the features your POS system offers. That's because these management tools have become more complex and chockfull of useful features. Yes, I call the POS a "management tool" because they've become a lot more than just a place to store cash.

If you don't yet have a POS system, it's time to upgrade from your cigar box or ECR. Those of you who already have a system, might discover—read on—some new features lurking in a sub-routine. Others might decide that a software upgrade will make the POS system even more useful.

As with the purchase of any piece of equipment, you need to consider just how you'll use it. That will determine the features you need. Most POS systems are customized. Generic units do a pretty good job, but they may take 20% more time to program in new menu items, or they might give you the report that you really need as a sub-report of a larger opus—overkill for your operation. So figure out what you need from a POS as a first step. From there, consider the following points.

Training Support. POS systems are complex pieces of technology that will require a good bit of training for you and your employees. Not only should you be concerned with the initial training, but you need to consider ongoing instruction for all those new employees that you'll hire over the next several years. Will you have to call in a trainer—an extra cost—to train new employees or is there a sub-routine that's built into the POS to help new hires learn on their own? Also, what are the associated training costs each time an upgrade to the POS software is released? Do you have to buy the training just to get the upgrade?

Some manufacturers have extensive help desks that can assist you with service problems without having to wait for a technician. See if you can access the help desk without limitation and what the hours of operation are. The desk won't be of any help to you during the dinner rush at 7 p.m. if it's only open during normal business hours. Generally, you can get free access for an initial period after which you must purchase a contract for further access.

At the core of any service program is the warranty. Make sure you compare the length of each warranty and understand what's covered. If you purchase software loaded on third-party hardware, find out who will walk you through any problems that might arise. All too often you'll find the software producers blaming the hardware manufacturers and vice versa. With you in the middle.

Some POS are built for different types of operations. For example, some are designed specifically for fast-food operations while others are made for more complex menus with modifier screens. While the differences are really software-based, the basic hardware will also look different depending on the type of operation.

Hardware. The hardware must work seamlessly with the software. Some manufacturers offer POS systems that are built with proprietary software and hardware. When the "box" and the software are built together there are fewer operating conflicts. And if there are any problems, you need only make one call to get assistance.

On the other hand, POS systems that are built on a PC hardware base are less expensive because of the availability of PCs. Furthermore, if you have a hardware problem you can get a replacement PC almost anywhere. However, you might find configuring your software on a PC platform a bit more difficult than on proprietary hardware.

Some POS vendors recommend a particular hardware configuration—which they are happy to sell to you—on which they will load their POS software. Of course, you can probably purchase a similar hardware configuration for less, but if you have hardware/software conflicts you may get less help from the vendor.

You also need to consider the peripherals. What type of a check printer do you want? Do you want a touchscreen or a touchpad for input? Do you want a stand-alone credit card reader or one that is integrated into the hardware? And do you need remote printers in your kitchen and bar?