To newspaper readers addicted news with their eggs, on-time delivery equals superb customer service. So we were surprised when our carrier left a little survey with our paper one recent morning. It wasn't the newspaper’s survey; it was our carrier's own personal survey, wondering if we were happy with our service.

Thrilled and amazed that our carrier cared so much, we filled out the survey. My husband jokingly noted that we were happy with our service and that the only thing that would make it better would be an occasional package of M&Ms left with the morning paper. "But that would be asking too much," he concluded.

Apparently not. This morning, when my husband and the dogs went out to collect today's paper, they found a package of M&Ms, along with a happy note from the carrier, saying, "Surprise!"

We were.