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from the editor

By Phillips, Anne
Publication: Summit
Date: Tuesday, March 1 2005

SEEMS MEASUREMENT is a theme in this issue of Summit. That is probably not a bad thing, since if you don't measure what you are doing, how do you know you are doing it well, that you got what you want, and that you are getting best value? And though measuring results is important, what is equally

if not more important is taking stock, then deciding what to measure and how.

The Canada Revenue Agency's materiel group did all the above. "Measuring up" on page 4 describes their experiences and provides some practical pointers. In "Benchmarking procurement" on page 17, Steve Tudor from IBM offers his views on deciding what you want, deciding how to get it, and knowing you got it. On page 20, our columnists Steve Bauld and Kevin McGuinness focus on measuring vendor performance.

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I'd also like to point out Robert Worthington's discussion on privacy legislation (page 2) and its effect on contracting, as well as "Checking cheques," on page 14, which describes how a banking group, using innovative technology, became one of the Province of British Columbia's bankers. All in all, lots of good "stuff" to read, I think. Enjoy.

March 2005, Vol. 8, No. 2

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