Telsoft upgrades MegaCall.(BAY AREA NEWS)

As businesses worldwide struggle with a lackluster economy, intensified competition and the tentative buying habits of customers, a new mantra is sounding: "It's all about the customer." Companies have experienced first-hand that excellent service attracts and, most importantly, retains customers. As a result, customer service excellence has joined cost reduction ......

As businesses worldwide struggle with a lackluster economy, intensified competition and the tentative buying habits of customers, a new mantra is sounding: "It's all about the customer." Companies have experienced first-hand that excellent service attracts and, most importantly, retains customers. As a result, customer service excellence has joined cost reduction ......

Two days after Hurricane Katrina rolled across the Magnolia State, the Mississippi Department of Employment Security (MDES) established a rudimentary claims call center consisting of 14 incoming lines manned by staff taking claims on paper. Within hours, the capacity for incoming calls was expanded to more than 50. By the ......

A call center used to be just a place where operators answer questions from customers, handle orders and complaints and do sales on the phone. But in recent years, call centers have become important tools in overall corporate strategies. When a call center was just a center with lots of ......

HEADNOTE OUTSOURCING OUTSOURCING HEADNOTE E-learning can contribute to the overall success of a call center to aid it in improving its bottom line and overcoming obstacles such as high training-- related costs or high attrition of employees. IMAGE ILLUSTRATION 4 The ubiquitous nature of the Internet has allowed e-learning to ......

The ubiquitous nature of the Internet has allowed e-learning to transform the face of corporate training. Corporations have begun embracing e-learning to reduce training costs that result from high travel bills and the loss of productivity time of employees. Perhaps even more important, e-learning allows companies to provide to their ......

Mention 'call centres' and discussion on the importance of customer relationships or the challenges of motivating and retaining good staff, inevitably follows. Now there is an innov ative new quality management system just launched by leading computer telephony software developer TISL, which helps call centre managers address both these issues....