HIRE STAFF WHO ARE A PERFECT FIT

QUESTIONS, QUESTIONS, AND more questions: asking them is the only way to hire the right person for the job. But how do you ensure the questions you're asking determine that the candidate's skills set and personality are suitable for the position, while not breaching discrimination or privacy legislation?

The answer, says E. Leigh Olson, Recruitment and Consulting Services Association (RCSA) board member and director of the Brisbane recruitment agency Leigh Olson and Associates, is to ask primarily behavioural questions, which use past performance to predict future performance. "I've done a lot of research in this area," says Olson, who's currently working towards her PhD, "and it certainly suggests that this is the most valid way to conduct an interview."