Operations

In trying times, small business salespeople have to tune out what they can't control and tune in to what they can.

Over 40 percent of all initial prospect contacts are never followed up. That's why knowing how to keep your prospects on track is key to sales success.

Hiring a high-level employee is a big step for most small businesses, so it's wise to create a formal, written employment contract to protect both parties.

Consider the following tips to avoid small business accounting issues and ensure the proper handling of your company's finances.

Customer service defines your company. A business day full of shining moments can quickly become tarnished by one disgruntled customer.

Culture and people fuel growth, not the other way around, says Marissa Levin of Information Experts. Learn how cultivating a company culture can help your business succeed.

While our elected 'leaders' drive nation to the brink, small-business owners start putting people back to work.

Should you hire the unemployed? Some business owners say people who have been out of work for a long time won't be ready to do the job.

When I hear salespeople say that "everyone is a prospect," I want to toss my cookies. Here's why -- and what you can do about it.

Successful sales leaders share some common attitudes and behaviors. Here's a closer look at some of the most important ones.

Many seniors are returning to the workforce, and they often possess traits and job skills that can make them excellent employees for your small business.

A worker gets a pink slip for keeping his hair long -- and fires back with a religious discrimination lawsuit.

From Corning to Woolrich, America's oldest manufacturing companies offer templates for success.

Are you financially prepared to franchise your business? Before you sell your first franchise, it's essential to budget for these key costs.

Can you be a successful franchisee if you're not an entrepreneurial type? Find out what the experts say.

Motivation can transform an ordinary performance into an extraordinary performance, because ultimately if an individual wants to achieve a particular goal badly enough they will be prepared to do whatever it takes to...

Your business can't afford to lose customers. Keep them coming back with these six tips for providing top-of-the-line service.

With a few precautions, your efforts to be responsible with sensitive business data will reassure those who matter most to your business: your customers.